topic Re: Arlo turned off cameras, cannot turn back on in Arlo

Arlo turned off cameras, cannot turn back on

suzyhla — Mon, 17 Apr 2017 15:50:30 GMT

Bought ARLO yesterday. Got cameras synched, then established account... turned cameras OFF via iPhone. Now I can't get them turned back on!

iPhone says "getting status" for all cameras. Have taken out batteries, returned them and re-synched. iPhone still says "getting status" for all cameras.

How do I get cameras "on" again???!!!!

SuzyHla

Re: Arlo turned off cameras, cannot turn back on

manfredz — Mon, 17 Apr 2017 15:51:37 GMT

have you tried accessing via computer web browser to see if that will work? Won't help accessing via phone but help narrow down where problem is.

Re: Arlo turned off cameras, cannot turn back on

suzyhla — Mon, 17 Apr 2017 15:51:23 GMT

Thanks so much ... don't know what I did, but suddenly I could reach the page on phone where i could turn cameras ON again ! Not sure how to try your solution . . . maybe you could share that with me for any future concerns? Sure appreciate it !

Re: Arlo turned off cameras, cannot turn back on

manfredz — Mon, 17 Apr 2017 15:50:44 GMT

on your computer, open your favorite browser (Internet Explorer, Firefox, Chrome) and go to

https://arlo.netgear.com

log into your account and away you go.

Re: Arlo turned off cameras, cannot turn back on

suzyhla — Mon, 17 Apr 2017 15:51:04 GMT

that's what i did when looking for troubleshooting info and it worked for the issue . . . thanks !