topic Re: Cannot get to mode screen to disarm and arm cameras in Arlo

Cannot get to mode screen to disarm and arm cameras

8Y2vj — Wed, 12 Apr 2017 06:14:12 GMT

I am having a lot of difficulty trying to get past the mode screen to reach the screen where I can disarm, arm, schedule, etc. It always reads "Getting status" and gets hung up there. This has just started getting bad over the last 2 to 3 weeks. Does anyone know what is going on?

Re: Cannot get to mode screen to disarm and arm cameras

steve_t — Wed, 12 Apr 2017 08:17:39 GMT

Have you tried accessing both from a browser and through the app? Normally if one isn't too responsive, the other is OK

Re: Cannot get to mode screen to disarm and arm cameras

8Y2vj — Thu, 13 Apr 2017 05:37:17 GMT

I use my mobile app for all Arlo camera management. Having to go to a computer every time I wanted to arm and disarm isn't an option.

Re: Cannot get to mode screen to disarm and arm cameras

steve_t — Thu, 13 Apr 2017 06:40:17 GMT

Have you tried uninstalling the app, restarting your phone, and reinstalling the app?

Just wanting to check there's no problem with your account

Re: Cannot get to mode screen to disarm and arm cameras

TKNT81 — Thu, 13 Apr 2017 10:41:35 GMT

Have a look here,

https://community.netgear.com/t5/Arlo/Arlo-Android-App-2-3-2-16308-GETTING-STATUS-BUG/td-p/1252846

It is a known bug and Netgear is working on it!