topic Firmware update and battery usage problems vmc3030 in Arlo

Firmware update and battery usage problems vmc3030

Jimmybeam — Sun, 09 Apr 2017 03:40:34 GMT

Bought 3 cameras, set them up , battery on 2 is around 75%, battery on third was 60% a day ago and now the camera doesn't work. Took it down and played with batteries and connections but when i do finally get it synched it tells me battery is at 2%. So question is how does it go from 60% to total fail in 1 day? Also if i need service or someone to check the camera who do i contact in Australia?

Re: Firmware update and battery usage problems vmc3030

steve_t — Sun, 09 Apr 2017 07:14:39 GMT

Take it back to the retailer you bought it from

Re: Firmware update and battery usage problems vmc3030

JamesC — Mon, 10 Apr 2017 22:57:52 GMT

Jimmybeam,

Was this an open box purchase? The batteries should not have been 75%/60% upon installation. It may also be worth opening the battery compartment and making sure all of the batteries are inserted correctly.

JamesC

Re: Firmware update and battery usage problems vmc3030

Jimmybeam — Mon, 10 Apr 2017 23:25:24 GMT

Should have stated the cameras have been up and running for 3 months or so. All were showing good battery life 65 - 75% one day then the next day the 65% camera ceased to work. After playing around with the batteries in this camera i was finally able to resync it but a low battery alert came up telling me batteries were at 2%. So from 65% to failure all in 1 day, go figure. Took it back to POP and it will hopefully be replaced or repaired but i suspect i will just be told the batteries were flat and there is nothing wrong with the camera.