topic Re: Got email for password request I did not make in Arlo

Got email for password request I did not make

Rooo — Sun, 02 Apr 2017 21:30:40 GMT

I just received an email requesting a password for my account which I did not make. I sent an email to arlo, but it came back as undeliverable. Should I be concerned?

Re: Got email for password request I did not make

jguerdat — Sun, 02 Apr 2017 21:41:26 GMT

Where did the email come from? What email address did you send to? Afaik, there's no direct email address for Arlo. Use the Contact Support link at the bottom here and try again.

Re: Got email for password request I did not make

Rooo — Sun, 02 Apr 2017 21:43:30 GMT

It came from alerts@arlo.com, and link went to arlo@netgear.com.

Re: Got email for password request I did not make

jguerdat — Mon, 03 Apr 2017 00:42:05 GMT

I think you got a bogus email. Any email from Arlo would likely be from Arlo.netgear.com, not Arlo.com.

Re: Got email for password request I did not make

JamesC — Mon, 03 Apr 2017 17:11:00 GMT

Rooo,

Password reset confirmation emails will be received from alerts@arlo.com. This is an official address.

This email will be received after clicking the "forgot password" link. Did you by chance click the forgot password link and request a password reset?

JamesC

Re: Got email for password request I did not make

Rooo — Mon, 03 Apr 2017 19:24:31 GMT

Most definitely did not. I never forget my password.

Re: Got email for password request I did not make

JamesC — Thu, 06 Apr 2017 16:33:58 GMT

Rooo,

Manually requesting a password reset using the forgot password link on the log in screen is the only way this email is sent. Does anyone else use your Arlo account that may have used the forgot password link?

JamesC

Re: Got email for password request I did not make

Rooo — Thu, 06 Apr 2017 21:43:39 GMT

The only possible person who would request password would have been my ex husband...the reason why I got the system in the first place. The cameras are inside my house. But I don't understand if the email addresses were correct, why an email to them were undeliverable.

Re: Got email for password request I did not make

JamesC — Fri, 07 Apr 2017 23:26:11 GMT

Rooo,

The email address you replied to is only mean to send Alerts, or in your case, password recovery emails. This is not an address that receives emails.

It sounds like a request was made (potentially by the individual you describe above as it sounds like this person is likely to know your email address) to change the password on your account. This however can only be completed by having access to the email you received from Arlo.

If you have any concerns that this user may gain access to your account, I encourage your to change your email address/password, see here: How can I change my Arlo user ID?

JamesC