https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1262499#M32787 Hi there thank you so much for your suggestions. I tried the above and no change <span class="lia-unicode-emoji" title=":slightly_frowning_face:">🙁</span> I'm thinking I might have to get them looked at. They're still under warranty as they're less than 6 months old. It must be a firmware bug. If you have any other ideas though I'm willing to give anything a go. Thank you again for the suggestions Fri, 07 Apr 2017 21:47:04 GMT TrentnDra 2017-04-07T21:47:04Z https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1261400#M32364 The wireless camera is only 6 months old, batteries are at 50% and the camera is detecting motion however everything is dark like the night vision isn't working. I have 5 camera and it's occurring on only 1. Can someone help please Thu, 06 Apr 2017 12:46:06 GMT https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1261400#M32364 TrentnDra 2017-04-06T12:46:06Z https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1261528#M32372 <P>Have you tried resetting the pan and zoom feature?</P><P>There seems to be a bug where if the pan and zoom has been changed the camera either goes completely black or completely white when in night mode.</P> Thu, 06 Apr 2017 15:24:54 GMT https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1261528#M32372 jasonx101 2017-04-06T15:24:54Z https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1261623#M32716 Also open and close the battery door. It might be in a strange condition. Thu, 06 Apr 2017 16:49:35 GMT https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1261623#M32716 jguerdat 2017-04-06T16:49:35Z https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1262063#M32756 Thank you for getting back to me. Neither of those suggestions worked <span class="lia-unicode-emoji" title=":crying_face:">😢</span> I even tried re-syncing the camera with the base and still nothing but blackness. I've noticed one of my other cameras going really dark at night too. I've adjusted the brightness indicator and it didn't change. DESPERATE FOR HELP <span class="lia-unicode-emoji" title=":crying_face:">😢</span><span class="lia-unicode-emoji" title=":crying_face:">😢</span><span class="lia-unicode-emoji" title=":crying_face:">😢</span> Fri, 07 Apr 2017 12:16:54 GMT https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1262063#M32756 TrentnDra 2017-04-07T12:16:54Z https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1262067#M32757 <P>Any chance you could have accidentally turned off night vision in the cam's video settings?</P> Fri, 07 Apr 2017 12:30:29 GMT https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1262067#M32757 manfredz 2017-04-07T12:30:29Z https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1262079#M32758 <P>To see if it's hardware, bring the camera to a dark room and trigger motion. &nbsp;Do the IR illuminators light up dull red? What happens if you use live view in the room? Any difference?</P> Fri, 07 Apr 2017 13:01:19 GMT https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1262079#M32758 jguerdat 2017-04-07T13:01:19Z https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1262499#M32787 Hi there thank you so much for your suggestions. I tried the above and no change <span class="lia-unicode-emoji" title=":slightly_frowning_face:">🙁</span> I'm thinking I might have to get them looked at. They're still under warranty as they're less than 6 months old. It must be a firmware bug. If you have any other ideas though I'm willing to give anything a go. Thank you again for the suggestions Fri, 07 Apr 2017 21:47:04 GMT https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1262499#M32787 TrentnDra 2017-04-07T21:47:04Z https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1262616#M32797 Open a case with support using the Contact Support link at the bottom here. Fri, 07 Apr 2017 22:55:04 GMT https://community.arlo.com/t5/Arlo/The-night-mode-has-stopped-working/m-p/1262616#M32797 jguerdat 2017-04-07T22:55:04Z