https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-offline-how-can-I-troubleshoot-it/m-p/1261628#M32717 The amber power LED is the issue. Unplug the base and try again - it has to be green or all bets are off. If still no good, you can try a reset using the reset button until the LEDs flash amber, about 10 seconds or so. If that fails, too, either swap the system at the store or open a case with support using the Contact Support link at the bottom here. Thu, 06 Apr 2017 16:52:03 GMT jguerdat 2017-04-06T16:52:03Z https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-offline-how-can-I-troubleshoot-it/m-p/1261539#M32373 <P>Cannot communicate with base station, the only light on is an amber power light. cycled power and checked internet connection still no communications.</P><P>&nbsp;</P> Thu, 06 Apr 2017 15:31:29 GMT https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-offline-how-can-I-troubleshoot-it/m-p/1261539#M32373 HP3 2017-04-06T15:31:29Z https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-offline-how-can-I-troubleshoot-it/m-p/1261628#M32717 The amber power LED is the issue. Unplug the base and try again - it has to be green or all bets are off. If still no good, you can try a reset using the reset button until the LEDs flash amber, about 10 seconds or so. If that fails, too, either swap the system at the store or open a case with support using the Contact Support link at the bottom here. Thu, 06 Apr 2017 16:52:03 GMT https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-offline-how-can-I-troubleshoot-it/m-p/1261628#M32717 jguerdat 2017-04-06T16:52:03Z