topic No Video on new camera in Arlo

No Video on new camera

melabu60 — Thu, 06 Apr 2017 14:18:29 GMT

Hi, Hope someone can help here.

I have set up my new Arlo Wireless Cameras and Base station following all instructions. All 4 cameras synced successfully, all passed motion test but 1 out of 4 cameras has no video and times out, repeated attempts are the same. tried removing device then reinstall with the same result, this camera shows full WiFi signal and as stated motion test has led blinking on camera which indicates to me that it is connected properly but still no video.

Any Ideas??

Re: No Video on new camera

jguerdat — Thu, 06 Apr 2017 16:45:47 GMT

Have you power cycled the base? Also, it could be the location of the camera. Swap cameras around to see if the issue stays with the camera or the location.

Re: No Video on new camera

melabu60 — Fri, 07 Apr 2017 15:45:20 GMT

Hi, Thank you for your response to my issue, I have tried power cycling the base a couple of times and again today following your suggestion. No joy! there, I have moved the camera to many different position's including the exact same position's where my other three cameras are located and they have been working spot on, But still No joy!

Thanks.

Re: No Video on new camera

jguerdat — Fri, 07 Apr 2017 16:37:07 GMT

Since the issue stays with the camera, open a case with support using the Contact Support link at the bottom here.