topic Date and time issue in library. in Arlo

Date and time issue in library.

2ifbysea — Wed, 28 Sep 2016 23:20:42 GMT

I have searched for the answer for this and have not seen anything that specifically addresses it. Every time a clip is saved due to motion detection the library date/time is 2 days prior and 7 hours fast.

If I record manually it saves it perfectly with the correct date and time. Tried changing time zone, resyncing cameras, power cycling base station and nothing has fixed the problem.

Example:

Motion sensor tripped on 9/28 at 5:00 pm will show in the library as recorded on 9/26 at 2:00 am.

Manually recorded on 9/28 at 5:00 pm shows correctly in library as recorded on 9/28 at 5:00 pm.

Any help would be greatly appreciated!!

Re: Date and time issue in library.

markminer — Thu, 29 Sep 2016 00:49:14 GMT

Same here... can't seem to find a resoultion.

Re: Date and time issue in library.

JamesC — Thu, 29 Sep 2016 17:18:54 GMT

2ifbysea, markminer

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC