topic No cameras show on app after setup in Arlo

No cameras show on app after setup

WillAndWorzel — Tue, 04 Apr 2017 23:01:17 GMT

Hi, I've been trying to set up Arlo but so far without luck. The power, internet and camera lights are all solid green on the Netgear base station but on no cameras as shown as connected on my iPhone app. I have BT Infinity and a BT Smart Hub Type A. Please help!

Re: BT Smart Hub

JamesC — Tue, 04 Apr 2017 23:03:25 GMT

WillAndWorzel,

Have you completed the New System Setup process and added the base station to your account? After the base station is claimed, you can then proceed to sync cameras.

What is the LED behavior of the base station/cameras when attempting to sync? At what point are you experiencing an issue?

JamesC

Re: BT Smart Hub

jguerdat — Wed, 05 Apr 2017 12:28:28 GMT

Try a browser as well as the phone on both WiFi and cell service. ANy difference?