topic Re: Improve Firmware Download in Arlo

Improve Firmware Download

Triumph250 — Sun, 02 Apr 2017 15:07:03 GMT

Please extend the amount of time for for downloading firmware updates. I (and others) have slower IP connections and the firmware updates are timing out. It appears that the download is attempted for ~60 seconds before failure. Increasing this to 240-300 seconds should be more than sufficient.

The effort to remove cameras, disconnect the base station, relocate to a location with better IP performance, allow updates to take place and reinstall system every 6 months for every update is becoming burdensome.

Customer support likes to quote a minimum upload speed but, that should not have anything to do with the downloading of firmware updates.

Is there a specific reason to limit the download time? Can the time limit be extended?

Re: Improve Firmware Download

JamesC — Mon, 03 Apr 2017 14:57:58 GMT

Triumph250,

Who is your ISP and what is your download/upload speed?

JamesC

Re: Improve Firmware Download

Triumph250 — Mon, 03 Apr 2017 15:34:30 GMT

AT&T

download: 1.1-1.3 Mkbs

upload: .20-.30 Mkps

Re: Improve Firmware Download

jguerdat — Mon, 03 Apr 2017 22:03:32 GMT

Speeds like that are very definitely a problem. Firmware updates and recordings will both be problematic.

Re: Improve Firmware Download

Triumph250 — Tue, 04 Apr 2017 17:55:14 GMT

My recordings, upload, recorded viewing and live streaming are all decent enough.

The problem I am having is with the firmware updates timeing out. The first question is, is there a specific reason why the timeout period is so short? Second, can the timeout period be extended for firmware updates? I am sure that the capability to change this exists, if not at the costomer level, then on the software side.

That us my request for system improvments,