topic Cannot access new library entries but notifications working ok. in Arlo

Cannot access new library entries but notifications working ok.

Tla65 — Mon, 03 Apr 2017 17:24:26 GMT

Hi, my cameras and home is in Canada, but I am in the US now. I am receiving notifications fine... but if I try to access the app to see the recordings it just swirls trying to login. Sometimes it does come through. But not really; it is the display of a few days ago and if I click on Library or anything else it just kicks me out. I've tried both wifi and cellular.
Suggestions?

Re: Cannot access new library entries but notifications working ok.

Streak2 — Mon, 03 Apr 2017 17:38:36 GMT

Try logging in using

https://arlo.netgear.com/#/login

Re: Cannot access new library entries but notifications working ok.

Tla65 — Tue, 04 Apr 2017 08:41:47 GMT

Hi, no, that just goes to the same screen, the login screen, swirling a long time logging in. If it does eventually get in, it shows a screen of a day or two ago, and that screen is inactive, unable to click anything it's dead ....and then after a few moments of me touching all over the screen it just kicks me out.

I have uninstalled and reinstalled the app and checked all my settings. I can't find what might be wrong.

It works fine on my iPad ...... but I recently got a new iPhone. Went from a 6 to a 6plus..However I got the new iPhone at Christmas, and this problem was only happening periodically.. but now it is completely stuck.

Re: Cannot access new library entries but notifications working ok.

Tla65 — Wed, 05 Apr 2017 19:15:29 GMT

Ok, seems to be working now I guess something I tried in some combination worked. Thanks.

Re: Cannot access new library entries but notifications working ok.

Streak2 — Wed, 05 Apr 2017 19:17:39 GMT

Well done for persevering. Hopefully that's the last time you have the issue.