topic Re: Mode and camera status not working in Arlo

Mode and camera status not working

ED209 — Fri, 17 Mar 2017 03:59:50 GMT

Has everyone been experiencing issues with the iPhone app and webpage? I no longer have the battery percentages and running man for each camera. Also when I try to change modes it says it's 'getting information ' but never changes status. I verified with a friend that also has an arlo and he is having the same problem.

Re: Mode and camera status not working

rockymike — Fri, 17 Mar 2017 04:03:23 GMT

I'm having same problem too.

Re: Mode and camera status not working

jwilliams08 — Fri, 17 Mar 2017 04:05:19 GMT

I think they are having a service outage. Hooray for cloud-dependant cameras.

Re: Mode and camera status not working

ED209 — Fri, 17 Mar 2017 04:06:40 GMT

And before anyone mentions it, yes I've rebooted / shut down my modem, router and base station several times and still having problems.

Re: Mode and camera status not working

ED209 — Fri, 17 Mar 2017 04:07:27 GMT

Thanks rockymike and jwilliams08 for confirming. I've sent a message to support to see what they say

Re: Mode and camera status not working

smsunder — Fri, 17 Mar 2017 04:08:57 GMT

Yes, same issue here that started 20 mins ago. Thought it is my network but that is working fine. It is Arlo...please fix Netgear!

Re: Mode and camera status not working

rockymike — Fri, 17 Mar 2017 04:09:12 GMT

Indeed. I was thinking the same thing. They having server issues or they might doing a firmware update. Hope they fixed soon.

Re: Mode and camera status not working

MadMom — Fri, 17 Mar 2017 04:12:10 GMT

Same issues here...

Re: Mode and camera status not working

BiggClea — Fri, 17 Mar 2017 04:13:27 GMT

Same issue here....Knock knock knock knock knock...hellooooo Arlooooo

Re: Mode and camera status not working

airmattdog — Fri, 17 Mar 2017 04:16:46 GMT

Add me to the list of sets affected by this. Is there a webpage that displays the cloud status?

Re: Mode and camera status not working

Craige51000 — Fri, 17 Mar 2017 04:26:18 GMT

Same problem it's 3.25 pm in Australia and I've got 5 camera and non are working bloody Arlo

Re: Mode and camera status not working

1775USMC — Fri, 17 Mar 2017 04:28:47 GMT

Yes.. Same issue here... Do we all get a discount...lol Who pays for stolen items because Arlos Main base station crashed!!!!!?

Re: Mode and camera status not working

Osito884 — Fri, 17 Mar 2017 04:36:26 GMT

Same issue. I've been going crazy restarting the app on my phone, my router, etc. Finally logged on here and although it sucks I'm gald to see its not just my set up.

Re: Mode and camera status not working

rockymike — Fri, 17 Mar 2017 05:08:56 GMT

For some reason i was able to get just 1 Base and 2 carmeras status for a moment, not all of them. I was checking on my laptop. But the second time didn't work. Still same problem. I checked at my phone (android) app, didn't work. ;(

Re: Mode and camera status not working

jdcampos1 — Fri, 17 Mar 2017 05:20:37 GMT

Cant access mode. This needs to be fixed FAST!

Re: Mode and camera status not working

donald10983 — Fri, 17 Mar 2017 05:22:01 GMT

Not working with me either. I just posted this too, didnt see this post. Mine was working at 715 pm central. Also I walked out to check motion and zero notifications

Re: Mode and camera status not working

jdcampos1 — Fri, 17 Mar 2017 05:24:58 GMT

Mine worked as recent as 9:30pm central. Ive been going crazy restarting my neywork, laptop, phone ever since.

Re: Mode and camera status not working

rockymike — Fri, 17 Mar 2017 05:37:16 GMT

OK guys. News!!! I was able to get on mode great without no issues at the "website". Check 10x times already. My cameras are working great. I receive notifications of cameras fine. But, at the android app is not working good. The app still has issues. It's saying "getting status".

Re: Mode and camera status not working

jdcampos1 — Fri, 17 Mar 2017 05:44:17 GMT

No luck for me yet. I still cant access mode. I can see live, but if i try to do a manual recording i get a "time zone" error.

Re: Mode and camera status not working

MadMom — Fri, 17 Mar 2017 05:48:37 GMT

Mine is back up now - yeah!