topic Re: Arlo will not work after router firmware update in Arlo

Arlo will not work after router firmware update

kindness — Mon, 03 Apr 2017 17:36:23 GMT

My cable company (Comcast) had a firmware (Cisco) update on their router and now my Arlo Wire-Free Base station will not work. I can't get it to sync even though the wifi icon it lit up. When I hit the "searching for your device" the base station is not being picked up. Can someone help me?

Thanks

Re: Arlo will not work after router firmware update

Streak2 — Mon, 03 Apr 2017 17:36:38 GMT

With the base connected directly to your router by ethernet cable, the power internet and camera lights should all turn green a couple of minutes after powering it up.

Are all of them green?

Have you tried restarting your Cisco router and the base?

Re: Arlo will not work after router firmware update

jguerdat — Mon, 03 Apr 2017 17:36:49 GMT

I agree with Streak2. If the power cycle of the router and base doesn't give you a green LED for the Internet, you'll likely need to contact Comcast so they reconfigure the router to allow access to arlo.netgear.com.