topic Re: 3 of 4 cameras offline after battery replacement in Arlo

3 of 4 cameras offline after battery replacement

Ronald_1 — Fri, 31 Mar 2017 15:39:02 GMT

I replaced the batteries in 4 cameras, 1 camera is live, the other 3 say device is offline. How do I get the 3 cameras live?

Re: My Arlo Go camera is offline; how can I troubleshoot it?

b3ar0fab — Thu, 30 Mar 2017 23:56:52 GMT

I think its the app honestly. Its having trouble connecting to the server today.

Re: My Arlo Go camera is offline; how can I troubleshoot it?

JamesC — Fri, 31 Mar 2017 15:39:45 GMT

Ronald_1,

Try bringing the offline cameras close to base station and resync if necessary. Do you see the same behavior?

JamesC

Re: 3 of 4 cameras offline after battery replacement

Gudno — Mon, 03 Apr 2017 00:32:40 GMT

All 4 of my cameras are offline. I tried to resync and all but one started for a couple days. All off again so once again tried to resync and 3 of 4 work again. I have had no issues until just after 1 year passed since purchase.

Re: 3 of 4 cameras offline after battery replacement

jguerdat — Mon, 03 Apr 2017 00:47:23 GMT

Have you also tried power cycling the base?