topic Re: Model number VMS3530 all five cameras seem to function normal in Arlo

Model number VMS3530 all five cameras seem to function normal

Jmccall746 — Wed, 29 Mar 2017 22:38:29 GMT

Model number VMS3530 all five cameras seem to function normal I can't view live streaming From my PC, IPad or iPhone.

seems all the cameras are working as far as motion, led's and recording to cloud.

have strong signal from wireless

new batteries installed into the cameras

thank you

Re: Model number VMS3530 all five cameras seem to function normal

TomMac — Thu, 30 Mar 2017 02:42:50 GMT

Go to settings and check device info to see if you SW is up to date

you can compare against the listings of release notes

Re: Model number VMS3530 all five cameras seem to function normal

JamesC — Thu, 30 Mar 2017 20:33:20 GMT

Jmccall746,

When you say you can't stream, what is preventing you? What behavior are you seeing after making a stream attempt? Are you seeing any error messages?

JamesC

Re: Model number VMS3530 all five cameras seem to function normal

Jmccall746 — Thu, 30 Mar 2017 22:34:20 GMT

The error message says your arlo system appears offline, please make sure it's powered on and connected to the internet

power is on

it is connected to the internet

system sends alerts to motion in front of all 5 cameras

records the motion to the pre-determined amount of time

i can go to the gallery and review the recorded clip

What I can't do is view live motion

if I go into mode, under system it says offline

all batteries are fresh in all cameras

thank you!

Re: Model number VMS3530 all five cameras seem to function normal

JamesC — Fri, 31 Mar 2017 21:16:38 GMT

Jmccall756,

What browser are you using? It's odd that this would be consistent across mobile client and PC but it sounds like a display issue with the device.

Try using Chrome/Firefox, be sure flash is update to date and also be sure to (temporarily) disable any security software you might have (Bitdefender for example).

Are you still seeing the same behavior?

JamesC

Re: Model number VMS3530 all five cameras seem to function normal

Jmccall746 — Sat, 01 Apr 2017 16:16:10 GMT

All systems are up to date

i have tried other browsers

live stream has been viewed previously from two different PC's (two different IP address) and two different apple devices without issue until last week.

Re: Model number VMS3530 all five cameras seem to function normal

JamesC — Mon, 03 Apr 2017 15:22:43 GMT

Jmccall746,

Consider rebooting your base station (using the on-off button). Allow the base station to come back online with a solid green power and internet LED and try again. Do you still see the same behavior?

JamesC