topic Re: ARLO and ARLO Q "Getting Status" forever, but motion notifications happening...Server in Arlo

ARLO and ARLO Q "Getting Status" forever, but motion notifications happening...Server side issue?

TheRealDaali — Thu, 30 Mar 2017 11:23:20 GMT

Ok. This morning we are a stuck on "Getting Status" (never returns). However, we are getting notifications on motion detection, but nothing in the library. We have powered off and reconnected. I can see traffic moving through the network to and from the device on my network. This all points to a server-side issue.

Can we please get some update on what the issue is?

An estimate on recovery time?

And what we are doing to prevent it from happening again?

Re: ARLO and ARLO Q "Getting Status" forever, but motion notifications happening...Server

comlab — Thu, 30 Mar 2017 11:26:15 GMT

Hi there,

are you on Arlo Android App 2.3.2_16308, if yes check this here:

https://community.netgear.com/t5/Arlo/Arlo-Android-App-2-3-2-16308-GETTING-STATUS-BUG/m-p/1256343

I had a similar issues and I was only able to fix it with rollback the app to 2.3.1.

Re: ARLO and ARLO Q "Getting Status" forever, but motion notifications happening...Server

whtciv2k — Thu, 30 Mar 2017 11:29:22 GMT

i'm also having similar issues. it looks like they're having issues. web isn't loading properly and app is saying cannot connect to arlo cloud.

Re: ARLO and ARLO Q "Getting Status" forever, but motion notifications happening...Server

SAM3 — Thu, 30 Mar 2017 11:30:43 GMT

I am having the same issue this morning

Re: ARLO and ARLO Q "Getting Status" forever, but motion notifications happening...Server

TheRealDaali — Thu, 30 Mar 2017 11:30:49 GMT

No sir, Windows and iOS. Both are not connecting, indicating a server side issue with either my account or more far reaching.

Re: ARLO and ARLO Q "Getting Status" forever, but motion notifications happening...Server

whtciv2k — Thu, 30 Mar 2017 11:33:28 GMT

my cams just came online. confirmed that it was a netgear issue.

Re: ARLO and ARLO Q "Getting Status" forever, but motion notifications happening...Server

whtciv2k — Thu, 30 Mar 2017 11:48:24 GMT

give it a bit more time. it is def a netgear arlo cloud issue. Mine came back online about 20 minutes ago. i'd give it some more time..

Re: ARLO and ARLO Q "Getting Status" forever, but motion notifications happening...Server

jguerdat — Thu, 30 Mar 2017 12:50:11 GMT

http://downdetector.com/status/aws-amazon-web-services/map/ shows AWS having issues.

Re: ARLO and ARLO Q "Getting Status" forever, but motion notifications happening...Server

JamesC — Fri, 31 Mar 2017 15:25:49 GMT

Early yesterday morning, we experienced some technical issues with the Arlo environment and some customers may have been unable to connect to their cameras. We have restored full functionality and you should no longer be experiencing issues. We apologize for any inconvenience this may have caused.

JamesC

Re: ARLO and ARLO Q "Getting Status" forever, but motion notifications happening...Server

briancarp — Fri, 31 Mar 2017 15:55:30 GMT

Did anyone else have their battery get drained due to outtage yesterday? Today my battery seems to have gone from ~60% to 4%. Not sure if it kept trying to connect or what

Re: ARLO and ARLO Q "Getting Status" forever, but motion notifications happening...Server

TheRealDaali — Fri, 31 Mar 2017 16:09:05 GMT

Thank you JamesC!

Any chance we can get a server status page, either here or on the main arlo site? This would really cut down on the noise and troubleshooting the next time. Servers are going to go offline at times with reasons outside of your control, it is best practice to have a go to server status page,

Thanks!

Re: ARLO and ARLO Q "Getting Status" forever, but motion notifications happening...Server

jguerdat — Fri, 31 Mar 2017 21:38:10 GMT

Battery drain shouldn't have been an issue since the cameras were still able to access the base. Turning the base off for an extended time will drain the batteries since the cameras will continue to try to contact the base.

Sometimes restarting the base refreshes the battery status.

Re: ARLO and ARLO Q "Getting Status" forever, but motion notifications happening...Server

Beachtraveler9 — Wed, 12 Jul 2017 22:25:05 GMT

Getting the "getting status" message on one of my cams after installing new batteries. I've synced and it records live, but no motion detection. Yes, my settings are all ok and it's linked to the base station. One of my other cams (not in use presently and is turned OFF) shows active. When I go into that one, I'm getting the same message "getting status". What gives here?

The only camera I have (I have 4) that works properly is the front door camera. However, they are all the same cameras, purchased in the 2 packs from Costco. Is this an ongoing known issue?

Re: ARLO and ARLO Q "Getting Status" forever, but motion notifications happening...Server

manfredz — Thu, 13 Jul 2017 00:21:15 GMT

Doesn't happen often to me but when it does, I close my browser for a min then reopen or switch to another browser.

A couple of times I\ve had to reboot my base station to clear