topic Re: Arlo wireless cameras will sync but don't appear in app in Arlo

Arlo wireless cameras will sync but don't appear in app

adyspencer73 — Fri, 31 Mar 2017 01:51:05 GMT

I have 3 wire free cameras and a wired Arlo Q.

Since we had a new wifi router installed, I haven't been able to get the 3 wire free cameras back functioning.
Basically, they sync with the base, blue light flashes, they appear in my list and even have their names (front room, basement, bedroom) so I know they are syncing with the base.
But after they sync, on all of my apps and online on my computer, they appear as 'offline'.

I have no idea how to bring them back - I've tried removing them and adding them dozens of times and have even powered down the base station and 'reset' the base station on multiple occasions. Nada.

Please help!

Re: Arlo wireless cameras will sync but don't appear in app

Streak2 — Fri, 31 Mar 2017 04:57:59 GMT

Have you tried resetting the cameras by opening and then closing the battery door on each camera?

Re: Arlo wireless cameras will sync but don't appear in app

jguerdat — Fri, 31 Mar 2017 12:41:04 GMT

adyspencer73 wrote:

I have no idea how to bring them back - I've tried removing them and adding them dozens of times and have even powered down the base station and 'reset' the base station on multiple occasions. Nada.

When you say reset, do you mean using the reset button? If so, you also have to remove all devices in Settings, My Devices and start fresh. Use the Add Device button in the Devices tab to add the base and sync the cameras.

Re: Arlo wireless cameras will sync but don't appear in app

adyspencer73 — Sat, 01 Apr 2017 14:55:34 GMT

Yes sir!

Re: Arlo wireless cameras will sync but don't appear in app

jguerdat — Sat, 01 Apr 2017 15:13:08 GMT

If you mean you did, in fact reset, did you also remove the devices as I posted?

Re: Arlo wireless cameras will sync but don't appear in app

adyspencer73 — Sat, 01 Apr 2017 15:45:23 GMT

Finally solved - had to reinstall the base from the ground up.
Thanks for the advice!