topic Re: All 3 lights on the base station are green but connecting from app or pc says my system is offli in Arlo

All 3 lights on the base station are green but connecting from app or pc says my system is offline

tchin1 — Thu, 30 Mar 2017 10:42:11 GMT

Have had my arlo system set up for at least a couple years now and everything has been fine. But suddenly today my app says the base station is offline but when I look at the base station all 3 lights are green.
Tried a reset of the base station and also camera sync but notjing is working!!!!

Re: All 3 lights on the base station are green but connecting from app or pc says my system is offli

Mat_S — Thu, 30 Mar 2017 11:20:13 GMT

Same issue. Is there some sort of outage at the Netgear end perhaps? Just happened.

Re: All 3 lights on the base station are green but connecting from app or pc says my system is offli

Mat_S — Thu, 30 Mar 2017 11:22:30 GMT

My account now says "We're sorry, Arlo is currently unavailable. Please try again later."... must be out. Now I cannot even log in to trouble shoot. 3 lights on my base station still show green. In Australia.

Re: All 3 lights on the base station are green but connecting from app or pc says my system is offli

rorymeister — Thu, 30 Mar 2017 11:22:46 GMT

Same issue here.

So frustrating. I am done with this system. The android app is woeful, now this.

I reset my system thinking it was a usual issue with that.

Re: All 3 lights on the base station are green but connecting from app or pc says my system is offli

Mat_S — Thu, 30 Mar 2017 11:48:42 GMT

Well, I powered off my router and base station, pulled all the cords out. Left it for 5 minutes. Restarted router. All good. Restarted base station 5 minutes after that. All good. Cameras all back online now. Not sure if it was a coincidence or if Netgear had issues on their end. Working now anyway.... Haven't had that issue at all in the 3 months that I have owned this.

Re: All 3 lights on the base station are green but connecting from app or pc says my system is offli

jguerdat — Thu, 30 Mar 2017 12:49:00 GMT

Too many threads about the same thing.

http://downdetector.com/status/aws-amazon-web-services/map/ shows AWS having issues.

Re: All 3 lights on the base station are green but connecting from app or pc says my system is offli

JamesC — Fri, 31 Mar 2017 15:31:36 GMT

Early yesterday morning, we experienced some technical issues with the Arlo environment and some customers may have been unable to connect to their cameras. We have restored full functionality and you should no longer be experiencing issues. We apologize for any inconvenience this may have caused.

JamesC