https://community.arlo.com/t5/Arlo/No-longer-able-to-acsess-base-station-to-turn-cameras-on/m-p/1255501#M31654 <P>3 cameras setup with no problems., Was able to turn cams on &amp; off, make adjustments etc, for weeks. now when I try to log in to view camera output there is a message "NETGEAR Account Detrcted but it has no Arlo accounts associated with it", with a button to set up a new account. Attempts to set up anew account don;t help.</P><P>Contacted support by email and was told to do a reset, still had same problem, then was told to contact support by telephone, tried talking to a lady who did not speak a English dialect that I could understand, Requested that she Email her solution, repeated my adress and never got a reply, Is it possible that the base station has failed or was their a loss of information in the originak account I setup?</P> Wed, 29 Mar 2017 02:53:10 GMT CBear 2017-03-29T02:53:10Z https://community.arlo.com/t5/Arlo/No-longer-able-to-acsess-base-station-to-turn-cameras-on/m-p/1255501#M31654 <P>3 cameras setup with no problems., Was able to turn cams on &amp; off, make adjustments etc, for weeks. now when I try to log in to view camera output there is a message "NETGEAR Account Detrcted but it has no Arlo accounts associated with it", with a button to set up a new account. Attempts to set up anew account don;t help.</P><P>Contacted support by email and was told to do a reset, still had same problem, then was told to contact support by telephone, tried talking to a lady who did not speak a English dialect that I could understand, Requested that she Email her solution, repeated my adress and never got a reply, Is it possible that the base station has failed or was their a loss of information in the originak account I setup?</P> Wed, 29 Mar 2017 02:53:10 GMT https://community.arlo.com/t5/Arlo/No-longer-able-to-acsess-base-station-to-turn-cameras-on/m-p/1255501#M31654 CBear 2017-03-29T02:53:10Z https://community.arlo.com/t5/Arlo/No-longer-able-to-acsess-base-station-to-turn-cameras-on/m-p/1255687#M31672 <P>First a RESET is holding only the RESET button in ( just in case you did a dual button hold ) for about ten secs</P> <P>&nbsp;</P> <P>Next as mentioned, you may have to us <STRONG>REMOVE DEVICE for all cameras and then the base</STRONG> and bring them back as a new account using you old password/user name</P> <P>&nbsp;</P> <P>Worse case if if the account info was some how lost ( haven't heard that before ) , you could bring all back as new with new email/user name/pw as long as the old units were removed from the previous account as above</P> Wed, 29 Mar 2017 11:22:48 GMT https://community.arlo.com/t5/Arlo/No-longer-able-to-acsess-base-station-to-turn-cameras-on/m-p/1255687#M31672 TomMac 2017-03-29T11:22:48Z