topic Re: Live camera preview is not working but cameras are still recording in Arlo

Live camera preview is not working but cameras are still recording

KMeals — Tue, 28 Mar 2017 13:47:19 GMT

My cameras went offline when we had a power outage in a vacation home. I had a neighbor go in and reset base station and sync cameras. The cameras are detecting motion and recording which I can see on the app. However when I try to watch live the message comes up that my cameras are offline. I tried logging out and back in to the app and also rebooted my phone...still no live camera.

Re: Live camera preview is not working but cameras are still recording

jguerdat — Tue, 28 Mar 2017 15:55:24 GMT

Have you tried a browser, too? If that works, maybe reinstalling the app might help.

I'd suggest that you use a UPS/battery backup for the modem,router and base to prevent this from happening again.

Re: Live camera preview is not working but cameras are still recording

KMeals — Tue, 28 Mar 2017 17:01:05 GMT

Thank you for your reply. Yes, I've tried the browser, doesn't show live preview either. I will be getting a Battery Backup, good idea.

Re: Live camera preview is not working but cameras are still recording

jguerdat — Tue, 28 Mar 2017 22:46:52 GMT

Not sure what woul cause no live view. Open a case with support.