https://community.arlo.com/t5/Arlo/No-night-vision-and-then-camera-went-offline/m-p/1255262#M31622 <P>We bought the set with 2 cameras. 1 camera stopped recording in night vision (it would record but was completley black) and then it went offline. It just keeps saying offline and won't record. I thought the hardware was always under warranty, but when I try to contact support it takes me to the page where you have to pay $50 to phone support. Any idea how I can get this camera fixed or replaced without having to pay?</P> Tue, 28 Mar 2017 17:25:16 GMT snjrose 2017-03-28T17:25:16Z https://community.arlo.com/t5/Arlo/No-night-vision-and-then-camera-went-offline/m-p/1255262#M31622 <P>We bought the set with 2 cameras. 1 camera stopped recording in night vision (it would record but was completley black) and then it went offline. It just keeps saying offline and won't record. I thought the hardware was always under warranty, but when I try to contact support it takes me to the page where you have to pay $50 to phone support. Any idea how I can get this camera fixed or replaced without having to pay?</P> Tue, 28 Mar 2017 17:25:16 GMT https://community.arlo.com/t5/Arlo/No-night-vision-and-then-camera-went-offline/m-p/1255262#M31622 snjrose 2017-03-28T17:25:16Z https://community.arlo.com/t5/Arlo/No-night-vision-and-then-camera-went-offline/m-p/1255270#M31623 <P>phone support is free for first 90 days, so assume you've had system for more than 3 months?</P><P>At the bottom of this page is a contact support button with links for (free) chat and email support.</P><P>&nbsp;</P><P>Have you tried opening and reclosing the problem cam's battery door to reset it?&nbsp; If that doesn't work have you tried deleting it from your base station and then resyncing it to add again?</P> Tue, 28 Mar 2017 17:41:54 GMT https://community.arlo.com/t5/Arlo/No-night-vision-and-then-camera-went-offline/m-p/1255270#M31623 manfredz 2017-03-28T17:41:54Z