topic Re: Arlo base will not connect To the internet in Arlo

Arlo base will not connect To the internet

jamesnoel — Tue, 28 Mar 2017 02:01:47 GMT

Just received my Arlo 4 camera system but the base will not connect to the internet. I have tried another port on my router, another Ethernet cable, resetting power, resetting using the reset button Andy nothing works. I can login to my router and it sees a device called VMB4000 but the internet led remains amber and never gets to green so I cannot even register my new system. Is the base bad?

Re: Arlo base will not connect To the internet

jamesnoel — Tue, 28 Mar 2017 02:47:00 GMT

The base does connect to my router as I see it as a connected device on my router config however the internet led still remains amber. All my other devices connected via the Ethernet to my router work fine. The base unit also shows up as a wireless device named NTGR_VMB_1406852660

Re: Arlo base will not connect To the internet

TomMac — Tue, 28 Mar 2017 11:08:22 GMT

The base station needs outbound ports 80 and 443 open ...which btw, usu are...

Is this a work location or home ? ... as work may be blocking

Re: Arlo base will not connect To the internet

Hula_Rock — Tue, 28 Mar 2017 12:57:10 GMT

Power cycle or reset you router sometimes fixes the problem, also try using another port and as Tom stated, make sure the prots are OPEN. That can be checked in your router settings

Re: Arlo base will not connect To the internet

jamesnoel — Tue, 28 Mar 2017 19:58:43 GMT

All

thanks for the recommendations but none of those settings were the issue. After many resets and evenutally walking away for about 1hr, it somehow connected and the light went green (of course after i starting an online chat with custome service). In any event, base registered and cameras synced.

Re: Arlo base will not connect To the internet

TomMac — Wed, 29 Mar 2017 11:54:15 GMT

ok...issue solved, problem unknown... gremlins 🙂