https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1253371#M31538 <P>You will have to contact Netgear Support directly....</P> <P>&nbsp;</P> <P>see Contact Support button</P> Sat, 25 Mar 2017 03:09:19 GMT TomMac 2017-03-25T03:09:19Z https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1253364#M31537 <P>I have purchased this system but cannot connect. &nbsp;Serial no.48C4647UA03F8. &nbsp;Can you please dis-associate (unlock) this from the other account so that I can complete my set up</P><P>&nbsp;</P> Sat, 25 Mar 2017 02:13:11 GMT https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1253364#M31537 icornejo 2017-03-25T02:13:11Z https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1253371#M31538 <P>You will have to contact Netgear Support directly....</P> <P>&nbsp;</P> <P>see Contact Support button</P> Sat, 25 Mar 2017 03:09:19 GMT https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1253371#M31538 TomMac 2017-03-25T03:09:19Z https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1253449#M31539 Thank you Sat, 25 Mar 2017 10:19:42 GMT https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1253449#M31539 icornejo 2017-03-25T10:19:42Z