https://community.arlo.com/t5/Arlo/Sync-and-app-issues/m-p/1253934#M31498 <P>Define "reset the base" - power cycle or used the reset button? &nbsp;If the latter, you'll need to start fresh. &nbsp;Remove all devices in Settings, My Devices and then use the Add Device button in the Devices tab to add the base and sync the cameras.</P> <P>&nbsp;</P> <P>For the record, some folks seem to want to call a power cycle of the base a "reset" - it isn't.</P> Sun, 26 Mar 2017 13:47:34 GMT jguerdat 2017-03-26T13:47:34Z https://community.arlo.com/t5/Arlo/Sync-and-app-issues/m-p/1253812#M31483 <P>After an internet outage we are now experiencing issues. Both cameras have disappeared from the app. In re-adding, they appear to sync to the base station but do not display in the app.</P><P>&nbsp;</P><P>We've reset the base unit, powered off and removed batteries from cameras before starting over. Still no visible cameras on the app.</P> Sun, 26 Mar 2017 02:20:48 GMT https://community.arlo.com/t5/Arlo/Sync-and-app-issues/m-p/1253812#M31483 Boatcamera 2017-03-26T02:20:48Z https://community.arlo.com/t5/Arlo/Sync-and-app-issues/m-p/1253934#M31498 <P>Define "reset the base" - power cycle or used the reset button? &nbsp;If the latter, you'll need to start fresh. &nbsp;Remove all devices in Settings, My Devices and then use the Add Device button in the Devices tab to add the base and sync the cameras.</P> <P>&nbsp;</P> <P>For the record, some folks seem to want to call a power cycle of the base a "reset" - it isn't.</P> Sun, 26 Mar 2017 13:47:34 GMT https://community.arlo.com/t5/Arlo/Sync-and-app-issues/m-p/1253934#M31498 jguerdat 2017-03-26T13:47:34Z