topic Re: Removed Arlo camera after replacing batteries but unable to re-add in Arlo

Removed Arlo camera after replacing batteries but unable to re-add

klataxes — Thu, 23 Mar 2017 00:19:28 GMT

I replaced the batteries in one of my Arlo cameras after receiving a battery low alert, but it still read battery at 7%. I removed the camera and attempted to re-add it. I thought I had successfully re-paired it to the base station but it does not show up on my list of devices. Please help

Re: Removed Arlo camera after replacing batteries but unable to re-add

jguerdat — Thu, 23 Mar 2017 12:38:22 GMT

Try power cycling the base.

Re: Removed Arlo camera after replacing batteries but unable to re-add

SAM21 — Fri, 24 Mar 2017 00:48:00 GMT

Don't have any answer to your issue.. I am having the same issue with my cameras not sync to the base station. Contact tech support and went through the steps of re-cycing to base station, put in new batteries with no results. Tech support currently want me to take the cameras and base station to a different location to see if I could re-sync them. I have not tried that yet because all of my family and friends live in a difference city. Based on tech support, other with similar issue werer able to re-sync their cameras in another location and came back to their home and was able to use the cameras. Good Luck !!! And if you resolve your issue, please post.

Re: Removed Arlo camera after replacing batteries but unable to re-add

jguerdat — Fri, 24 Mar 2017 12:30:42 GMT

What ISP and speeds do you see using speedtest.net? Some weird issues can arise due to a variety of things.

Re: Removed Arlo camera after replacing batteries but unable to re-add

SAM21 — Fri, 24 Mar 2017 13:28:05 GMT

My ISP is Charter Communications, the Download speed is 60.75 and the upload speed is 5.75 Mbps.

Re: Removed Arlo camera after replacing batteries but unable to re-add

jguerdat — Fri, 24 Mar 2017 18:53:31 GMT

A strange possibility is the ISP DNS servers. Try using Google's servers in your router - 8.8.8.8 and 8.8.4.4 - or OpenDNS at 208.67.222.222 and 208.67.222.220.

Re: Removed Arlo camera after replacing batteries but unable to re-add

SAM21 — Sat, 25 Mar 2017 20:01:55 GMT

Thanks for the tip, but unformately the open DNS did not help. When tried the google server – the route stop working not sure why, have to reset the route back to original setting.

Re: Removed Arlo camera after replacing batteries but unable to re-add

DAVEW1954 — Sun, 26 Mar 2017 10:21:37 GMT

What should download speed be and upload speed be

Re: Removed Arlo camera after replacing batteries but unable to re-add

DAVEW1954 — Sun, 26 Mar 2017 10:24:14 GMT

Re: Removed Arlo camera after replacing batteries but unable to re-add

jguerdat — Sun, 26 Mar 2017 13:41:30 GMT

DAVEW1954 wrote:
What should download speed be and upload speed be

Download speed usually isn't the issue but upload speed should be at least 1Mbs - more is at least somewhat better.