topic Re: Missing video clips when recording on two cameras simultaneously from same motion event in Arlo

Missing video clips when recording on two cameras simultaneously from same motion event

Schorschi — Wed, 28 Sep 2016 20:53:45 GMT

I recently discovered that Netgear made a new feature available, namely to be able to record on two different cameras simultanesouly triggered by the same motion event.

In order to test this, I created a new mode and in it the following two rules:

If camera A detects motion, record video on camera A.
If camera A detects motion, record video on camera B.

However, after activating the mode and triggering a motion event on camera A, I noticed that only video clips from camera B were in my library.

I then reset the base station, and the videos from camera A magically appeared.

However, now they are nowhere (in the library) to be found again. New motion events also only show video clips from camera B in the library. It doesn't make a difference whether I use the desktop browser or Android app. Video clips from camera A recorded in the new mode are just not showing up, even though I know they are there as the video clip count on the camera page for camera A is incremented correctly with each new motion event triggered.

Can someone run a test and confirm this behavior with the ruleset above, since recording on two different cameras concurrently given the same motion event seems to be a fairly recent feature addition? I'm not sure if a lot of people have created rulesets like these yet.

Re: Missing video clips when recording on two cameras simultaneously from same motion event

RobertRosal — Fri, 22 Jan 2016 05:06:17 GMT

This has already been tested by a few of us and also having the same issues as you are. I have another post on this and have already stated that Netgear needs to fix.

Will they, I don't know. Since there are never forthcoming on problems or fixes, we will just have to wait and see.

Re: Missing video clips when recording on two cameras simultaneously from same motion event

Anaids — Mon, 02 Jan 2017 06:41:36 GMT

I'm experiencing same issue is there a fix for it

Re: Missing video clips when recording on two cameras simultaneously from same motion event

Anaids — Sat, 25 Mar 2017 22:46:17 GMT

I called support line there response was itvwas a glitch and would look into it but as soon as I upgraded my subscription on all my a missing Clips magically appeared