topic Re: Can't register product in Arlo

Can't register product

davebakn — Tue, 14 Mar 2017 22:50:01 GMT

Just bought a new arlo 2 security camera system and when I tried to register it I got a message "the serial

number has already been registered in our system by a support representative."

serial number 48946A7UB4208

Please help!

thanks

David

Re: Can't register product

JamesC — Fri, 17 Mar 2017 17:11:27 GMT

davebakn,

Have you already gone through the New System Setup process? If so, you have already registered the device. Please private message me your email address you used to set up the account and I will check to make sure.

JamesC

Re: Can't register product

lusos — Sat, 25 Mar 2017 17:00:03 GMT

Hello guys,

I have the same problem, when i want to register my new FVS318N

"This Serial number has already been registered in our system by a support representative."

Can someone help me ?

Re: Can't register product

manfredz — Sat, 25 Mar 2017 18:01:43 GMT

if you bought refurbished (or used), it could still be registered to previous owner- that's what happened in my case. Had to email support proof of purchase and they cleared record for me.

Re: Can't register product

lusos — Sat, 25 Mar 2017 18:46:06 GMT

No its a new device.

Re: Can't register product

jguerdat — Sat, 25 Mar 2017 19:58:29 GMT

This is the Arlo camera area. You're talking about a router. Wrong area.