topic Re: Base Station not powering on in Arlo

Base Station not powering on

spuwcd — Tue, 27 Sep 2016 18:12:27 GMT

Initial set up - Base station not powering on - no green light

Re: Base Station not powering on

JamesC — Fri, 20 Nov 2015 18:31:16 GMT

spuwcd,

Consider trying a different power outlet to isolate the issue further. If you're still getting no power at all to the base station on a different outlet, try another power adapter with the same specs if you have one available. Please let us know if you're still having trouble!

JamesC

Re: Base Station not powering on

zkwena — Fri, 25 Nov 2016 12:11:56 GMT

I recently (11/22/2016) purchased Arlo Pro with 4 cameras at a Best Buy store on Harrison Street in downtown San Francisco, CA, USA. I travelled back to Kenya immediately arriving, actually today morning. I have been trying to power the base station to set up my cameras but it is not powering. What could be the problem? I hope it is not the case of a faulty product because I don't know what I would do given the distance. I would appreciate any help. Thanks. Zachary

JamesC wrote:
spuwcd,

Consider trying a different power outlet to isolate the issue further. If you're still getting no power at all to the base station on a different outlet, try another power adapter with the same specs if you have one available. Please let us know if you're still having trouble!

JamesC

Unfortunately, I am still having the same problem. Zachary

Re: Base Station not powering on

jguerdat — Fri, 25 Nov 2016 13:58:19 GMT

In a different country, of course you need to make sure that your plug and voltage are correct. After that, what are the LEDs on the base doing? The power LED should be green. If not, either the base or the power supply has an issue. It could still be something about the particular plug/voltage but you'd need to figure that out, perhaps with the help of an electrician.

Re: Base Station not powering on

Rnrpn — Sun, 19 Mar 2017 03:24:57 GMT

I bought an arlo pro from USA worked well for five days then base station shut down! Tried different cords plugs everything still nothing!! Help!!!!

Re: Base Station not powering on

Rnrpn — Sun, 19 Mar 2017 03:26:10 GMT

I bought an arlo pro from USA worked well for five days then base station shut down! Tried different cords plugs everything still nothing!! Help!!!!

Re: Base Station not powering on

jguerdat — Sun, 19 Mar 2017 13:33:22 GMT

What are the LEDs on the base showing?

Re: Base Station not powering on

Rnrpn — Tue, 21 Mar 2017 05:20:42 GMT

Nothing they are blank there is no power going to the system.

Re: Base Station not powering on

Rnrpn — Tue, 21 Mar 2017 07:28:12 GMT

I have the same system ironically worked well for five days...then nothing....I'm in Australia and bought from the states. Net gear support is not helpful even though they saud rage product would work in Australia pfft. Now they are making me jump through hoops....just to get a new power adapter.

Re: Base Station not powering on

ayyunair — Fri, 24 Mar 2017 14:47:56 GMT

I have the same issue...worked while installing, but then the power/base unit stopped working altogether. I have used the power converter for other electronics - worked great/ still works great. I hope this can be fixed....I bought it in the US recently.

😞

Re: Base Station not powering on

jguerdat — Fri, 24 Mar 2017 18:56:52 GMT

What is the power LED showing? If off or amber, you can try a 3rd party power supply with the same voltage and current ratings as well as the proper polarity and size plug. Of course, it could be a dead base.

Re: Base Station not powering on

Maxx001 — Fri, 05 May 2017 23:21:26 GMT

Exactly the same issue:

in Australia

1st base station stopped working after 3 weeks

2nd (after being replaced by Amazon) stopped working after 5 days

I will probably not be replacing this one as this is to much hassle to replace.

Re: Base Station not powering on

Papaloco — Sun, 07 May 2017 22:22:31 GMT

Any idea's on where I can find an adapter? most state 500ma and mine shows 1.5A. Don't know it that would make a difference. I have the VMB4000.

Re: Base Station not powering on

JamesC — Wed, 10 May 2017 20:33:09 GMT

Maxx001,

Is the power LED showing amber or is it not lighting up at all? Are you using the AC adapter that came with the system?

JamesC

Re: Base Station not powering on

Papaloco — Wed, 10 May 2017 22:27:00 GMT

No light at all. I have 2 base stations so when it took for ever to get support I unplugged the other base and used that plug and the none working unit came on and connected. Trouble shot it down to the power cord AC adapter was bad. Finally got through to support and share the info and they are sending out new cord by mule from the east coast. So I should be up and running by this time next week. The replacement part of this really sucks. Net gear is going to lose alot of customers over their customer support and the slow replacementof parts. I purchased the system to watch my house, but Netgear seems to think it's ok to put customers on hold. Thanks for the reply. If there are still problems after the part gets hear I'll be in touch. Also do you know where I can purchase a back up power cord. Bestbuy didn't have one and using the part number didn't bring up any. Don't want to use the wrong one. This is what customer support suggested when I complained about shipping time of the replacement get one with the same specs from any electronics store. Wrong.

Re: Base Station not powering on

Basilhilal — Wed, 21 Jun 2017 02:50:09 GMT

now how colud we solve this. I'm from Oman in the middle east the base staion VMB4000 worked with me for 1 month and then it went off. can you giude me what to do in this case.

Re: Base Station not powering on

jguerdat — Wed, 21 Jun 2017 11:28:43 GMT

Tell us what you've tried in detail. What are the LEDs on the base showing?

Re: Base Station not powering on

Basilhilal — Wed, 21 Jun 2017 11:38:22 GMT

it show nothing there is no power at all.

- after one monthe of workeing it went off
- I tried to plug the base station in another power source but still there is no luck
- I tried another adapter n nothing has been change it is NOT working

Re: Base Station not powering on

jguerdat — Thu, 22 Jun 2017 11:00:10 GMT

If there's no power, nothing is going to work. Open a case with support using the Contact Support link at the bottom here.

Re: Base Station not powering on

Turismo — Sun, 02 Jul 2017 02:52:52 GMT

I got the same issue. Base station is no longer powering up. It worked after two months.