topic Re: Cannot resync cameras in Arlo

Cannot resync cameras

centslessjo — Mon, 16 Jan 2017 16:57:54 GMT

I took all deleted all cameras off and tried to re-sync because arlo site was showing 2 of each. Now they won't re-sync. I can't add them back. Help?

Re: Arlo

jguerdat — Sat, 14 Jan 2017 14:16:54 GMT

The usual problem is holding the base sync button too long. Just briefly press and release it.

Re: Arlo

JamesC — Mon, 16 Jan 2017 16:57:20 GMT

centslessjo,

Did the above suggestion help resolve the issue? Are you still having trouble syncing? Please let us know.

JamesC

Re: Cannot resync cameras

sjshoes — Thu, 23 Mar 2017 01:32:09 GMT

Have same issue. This fix didn't correct. Cannot sync one of my cameras.

Re: Cannot resync cameras

JamesC — Fri, 24 Mar 2017 15:58:44 GMT

centslessjo,

Consider rebooting your base station (using the on-off button). Allow it to come back online with a solid green power and internet LED and try again. Do you still see the same behavior?

JamesC

Re: Cannot resync cameras

sjshoes — Fri, 24 Mar 2017 16:40:57 GMT

Yes, we've tried that as well. Exact same results. Press base sync button. Press camera sync button, just continuous blue flashing on camera until I open battery door to shut off.
All other cameras work well. Replaced batteries and process works great

Re: Cannot resync cameras

JamesC — Fri, 24 Mar 2017 21:07:32 GMT

sjshoes,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC