topic Re: Dirty Netgear trick. New update prevents notifications when powering through USB port. in Arlo

Dirty Netgear trick. New update prevents notifications when powering through USB port.

Sin_City — Wed, 28 Sep 2016 21:05:24 GMT

I have been using the USB port to power my camera with great success since summer 2015 until the new update this year. The new update detects presence of the USB port being used for power and will not send notifications. I noticed I was getting notifications from my battery powered one outside but not from the one inside powered by the USB adapter. When I switched that unit with batteries, the notifications came back. The camera still functions with the USB power, just no notifications.

The camera is mine. If I choose to void the warranty, then that is my business! This is Netgear's way of pushing their expensive Arlo Q. However, I also have a second system in my office. The office purposely doesn't have a WiFi router and Arlo Q needs a WiFi router. If they were going to push the Q, the should have had an option to tie it in with the existing Arlo system.

Re: Dirty Netgear trick. New update prevents notifications when powering through USB port.

JamesC — Mon, 08 Feb 2016 21:22:17 GMT

Sin_City,

While we don't encourage using the wire-free cameras in this way (power over usb) I just tested this and was able to receive notifications (e-mail and push) without issue. Are you seeing this behavior across multiple cameras?

JamesC

Re: Dirty Netgear trick. New update prevents notifications when powering through USB port.

pdispenn — Mon, 13 Jun 2016 01:29:26 GMT

I am having the same issue here. Will there ever be a fix for this?

Re: Dirty Netgear trick. New update prevents notifications when powering through USB port.

TomMac — Mon, 13 Jun 2016 13:25:22 GMT

If you decide to external power the Arlo cams, there are other ways... but of course it does void any warranty claim

Re: Dirty Netgear trick. New update prevents notifications when powering through USB port.

pdispenn — Mon, 13 Jun 2016 15:34:03 GMT

Can you please send me a DM with the details the warranty is already voted since I cut a hole in the back for the USB thank you