topic Re: VMS3430 System offline no recording in Arlo

VMS3430 System offline no recording

Jonnymac — Fri, 17 Mar 2017 05:23:37 GMT

I bought a four camera Arlo system a couple months ago after a hit and run in our driveway damaged my wife's car. I set it up and everything was fine for a while. Internet connection is good, batteries are good.....all of a sudden it stopped working tonight. When I go on my cell phone or PC to and enter the mode setting it searches and says the system is offline. Tried restarting without much luck. I can get a live feed on the cameras so I know they're connected, but motion sensors are not working and no recording is happening. One minute tonight they were working and the next they weren't. Need some advice.

Re: VMS3430 System offline no recording

steve_t — Fri, 17 Mar 2017 09:07:36 GMT

Restart the system

Re: VMS3430 System offline no recording

Jonnymac — Fri, 17 Mar 2017 15:01:28 GMT

Do you mean restart the system by turning it off and unplugging or do you mean by using the reset button on the back of the unit? Is there any downside to losing the serial number when you reset the base unit? I've read that you will no longer have a serial number for your base unit when you reset it.

Thanks

Re: VMS3430 System offline no recording

TomMac — Fri, 17 Mar 2017 15:54:34 GMT

Always do the least hurtful and easiest first... In this case it's the power button/unplug to reboot the base unit

Re: VMS3430 System offline no recording

Jonnymac — Fri, 17 Mar 2017 16:02:36 GMT

I did that already.....wasn't helpling last night, but this morning the system seems to be operating normally.

Re: VMS3430 System offline no recording

TomMac — Fri, 17 Mar 2017 17:00:09 GMT

Seems like there may have been server issues at the far end... some other threads mention it