https://community.arlo.com/t5/Arlo/app-can-t-find-the-device-at-new-location/m-p/1245123#M30923 <P>Plug in the base station to your router. Turn it on. Wait for all 3 lights on the base station to go green and you should be able to access it.</P> <P>&nbsp;</P> <P>Additionally, do you know you've posted in the 'Arlo Go' section? It's a different camera</P> <P>&nbsp;</P> <P>Also, you've tagged Arlo Pro but that's also a different camera if you have a VMC3030 system</P> Mon, 13 Mar 2017 16:50:48 GMT steve_t 2017-03-13T16:50:48Z https://community.arlo.com/t5/Arlo/app-can-t-find-the-device-at-new-location/m-p/1245102#M30922 <P>I successfully connected my arlo to a router as a test.</P> <P>&nbsp;</P> <P>then brought my device to a different house and tried to connect it again and the app can't find the device.</P> <P>&nbsp;</P> <P>should I get a new one or something</P> Mon, 13 Mar 2017 16:50:34 GMT https://community.arlo.com/t5/Arlo/app-can-t-find-the-device-at-new-location/m-p/1245102#M30922 thewnk 2017-03-13T16:50:34Z https://community.arlo.com/t5/Arlo/app-can-t-find-the-device-at-new-location/m-p/1245123#M30923 <P>Plug in the base station to your router. Turn it on. Wait for all 3 lights on the base station to go green and you should be able to access it.</P> <P>&nbsp;</P> <P>Additionally, do you know you've posted in the 'Arlo Go' section? It's a different camera</P> <P>&nbsp;</P> <P>Also, you've tagged Arlo Pro but that's also a different camera if you have a VMC3030 system</P> Mon, 13 Mar 2017 16:50:48 GMT https://community.arlo.com/t5/Arlo/app-can-t-find-the-device-at-new-location/m-p/1245123#M30923 steve_t 2017-03-13T16:50:48Z