topic Re: Arlo Wireless Camera not syncing with base station after replacing batteries in Arlo

Arlo Wireless Camera not syncing with base station after replacing batteries

bedford_lofts — Fri, 03 Mar 2017 21:06:23 GMT

My cameras have been working fine the past 4 months. Over the last 2 weeks, My Arlo sent me an email about low batteries for 3 different cameras over different days. I bought new batteries to replace them. 1 of the cameras is not coming back online. I tried to remove the camera from the base station and resync it to the base station but it will not sync with the base station. I have followed the instructions and here is what happens. My base station blinks green, my camera blinks blue but never gets to the part of the "rapid" blue blink. Instead after about 20 seconds, the camera blinks amber rapidly. I tried to sync again about 10 times but I get the same result. I tried to use the batteries of a camera that synced fine but the same result of blinking amber. Any help would be appreciated.

Re: Arlo Wireless Camera not syncing with base station after replacing batteries

TomMac — Fri, 03 Mar 2017 22:27:48 GMT

Most common mistake is HOLDING the base sync button...

So, pull the batteries and replace them making sure they are in correctly...

Power button cycle the base ( off/on ) and let it come back up

QUICK press on the base sync then 2 secs later press the camera sync button.

Re: Arlo Wireless Camera not syncing with base station after replacing batteries

bedford_lofts — Sat, 04 Mar 2017 14:47:47 GMT

TomMac wrote:
Most common mistake is HOLDING the base sync button...

So, pull the batteries and replace them making sure they are in correctly...
Power button cycle the base ( off/on ) and let it come back up
QUICK press on the base sync then 2 secs later press the camera sync button.

I performed the instructions as indicated twice and got the same result. The camera blinks blue for about 45 seconds and then blinks amber rapidly for about 10 seconds.

Re: Arlo Wireless Camera not syncing with base station after replacing batteries

jguerdat — Sat, 04 Mar 2017 15:51:36 GMT

If you did all the steps Tom said, contact support and open a case.

Re: Arlo Wireless Camera not syncing with base station after replacing batteries

jguerdat — Sat, 04 Mar 2017 15:53:02 GMT

Actually, there's one more thing to try before contacting support - remove the camera in Settings, My Devices and try syncing again.

Re: Arlo Wireless Camera not syncing with base station after replacing batteries

bedford_lofts — Sat, 04 Mar 2017 18:05:19 GMT

jguerdat wrote:
Actually, there's one more thing to try before contacting support - remove the camera in Settings, My Devices and try syncing again.

That is how I removed the camera in the beginning. Thanks to everyone for the help. I will contact support.

Re: Arlo Wireless Camera not syncing with base station after replacing batteries

MandV — Sun, 05 Mar 2017 00:11:11 GMT

Blue light not coming on after replacing batteries and re synching. I have two cameras and one is perfect. The first one shows a message that its offline. It's not offline

Re: Arlo Wireless Camera not syncing with base station after replacing batteries

JamesC — Mon, 13 Mar 2017 16:30:45 GMT

MandV,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JameC