topic Re: Arlo Base Station connected to Internet, but showing offline in Arlo

Arlo Base Station connected to Internet, but showing offline

Glendemic — Fri, 27 Jan 2017 10:54:52 GMT

We had some internet issues a few days ago, and since rebooting our router etc our base station is showing as Offline in the app.

The cameras are synched, have been re-synched, and the correct LED's are showing up on the base station, but for some reason, the system is offline.

Not sure what to try next, would appreciate any help!

We have three Arlo cams, all showing offline currently. Oh, and our internet has been up and running for days now with no down time.

Re: Arlo Base Station connected to Internet, but showing offline

TomMac — Fri, 27 Jan 2017 11:57:43 GMT

turn all off and try and bring them back up in this order ...modemm - router - arlo base

Re: Arlo Base Station connected to Internet, but showing offline

Indie — Sun, 12 Mar 2017 22:05:42 GMT

This same thing is happening to me and the fix does not work, please help

Re: Arlo Base Station connected to Internet, but showing offline

Chillmiester — Sun, 12 Mar 2017 22:45:03 GMT

Reset the base station to factory settings.

Re: Arlo Base Station connected to Internet, but showing offline

Indie — Sun, 12 Mar 2017 22:47:25 GMT

We tried that several times it doesn't fix the problem

Re: Arlo Base Station connected to Internet, but showing offline

Chillmiester — Sun, 12 Mar 2017 22:53:55 GMT

Have you remove all cameras first? Unplug from wall? Plug back in and see if you can see it in your router settings?

Re: Arlo Base Station connected to Internet, but showing offline

jguerdat — Sun, 12 Mar 2017 23:13:30 GMT

Some folks call restarting or power cycling the base "resetting" - it's not. A reset uses the reset button until the LEDs flash amber.

Re: Arlo Base Station connected to Internet, but showing offline

garyw342 — Fri, 17 Mar 2017 05:29:21 GMT

I too am having the same issue...did a factory reset, I have internet and power LED both green, and cameras will connect (based on LED lights. But the app shows the base station is offline and i can't access any cameras.

Re: Arlo Base Station connected to Internet, but showing offline

JamesC — Mon, 20 Mar 2017 16:55:09 GMT

garyw342,

If you performed a factory reset without removing the base station from your Arlo account first, this could be the issue. Navigate to Settings > My Devices > select your base station > Remove Device. After it has been removed, log back in to your Arlo account and click "Add Device", select base station and follow the on screen prompts.

JamesC

Re: Arlo Base Station connected to Internet, but showing offline

Indie — Mon, 20 Mar 2017 23:25:09 GMT

Thank you I had a second base station that is now working... so what you say makes sense...the same thing started to happen...cameras offline sometimes 1 sometimes all, did nothing signed out signed back in about an hour or two later everything working fine...not sure what's causing the issue at this point...we have gone several days now the cameras are showing no issue....