https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1245630#M30868 Thanks is it only thru email ? Cause I been waiting three days for them to respond and nothing yet is there a number ? Sun, 12 Mar 2017 12:42:56 GMT rayzzup 2017-03-12T12:42:56Z https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1245490#M30847 <P>just purchased vmb3000 (refurb) and its giving me an error message saying contact support unable to claim device can anyone help?</P> Sun, 12 Mar 2017 03:16:08 GMT https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1245490#M30847 rayzzup 2017-03-12T03:16:08Z https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1245516#M30859 <P>Contact Netgear support...usu this means the prev owner did NOT release the base serial number from the old account...</P> <P>They can clear it for you.</P> Sun, 12 Mar 2017 04:58:19 GMT https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1245516#M30859 TomMac 2017-03-12T04:58:19Z https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1245630#M30868 Thanks is it only thru email ? Cause I been waiting three days for them to respond and nothing yet is there a number ? Sun, 12 Mar 2017 12:42:56 GMT https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1245630#M30868 rayzzup 2017-03-12T12:42:56Z https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1245650#M30874 <P>The Contact Support link at the bottom here has multiple methods of contact.</P> Sun, 12 Mar 2017 13:58:21 GMT https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1245650#M30874 jguerdat 2017-03-12T13:58:21Z https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1245694#M30883 Thank you got the number called and they fixed it right away ! Awsome help ! Sun, 12 Mar 2017 15:05:21 GMT https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1245694#M30883 rayzzup 2017-03-12T15:05:21Z