topic white band blocking top third of camera view...can't remove it...why on Earth??? in Arlo

white band blocking top third of camera view...can't remove it...why on Earth???

mart-ian — Sun, 12 Mar 2017 01:46:21 GMT

white band blocking top third of camera view when in full screen..can't remove it...why on Earth??? this is a new problem, they broke what didn't need fixing all in the name of a useless information bar. When I'm trying to see camera activity I don't want a white band offering me setting options
I want one third of my money back.

Re: white band blocking top third of camera view...can't remove it...why on Earth???

manfredz — Sun, 12 Mar 2017 02:56:48 GMT

i just checked full screen on my computer using IE and I don;t see any such bar

Re: white band blocking top third of camera view...can't remove it...why on Earth???

mart-ian — Sun, 12 Mar 2017 02:59:36 GMT

thanks, it's on my phone.

Re: white band blocking top third of camera view...can't remove it...why on Earth???

manfredz — Sun, 12 Mar 2017 03:17:07 GMT

I see what you mean, But I find it neither large nor intrusive.

Re: white band blocking top third of camera view...can't remove it...why on Earth???

mart-ian — Sun, 12 Mar 2017 03:50:39 GMT

I suppose it depends on what you're trying to see. It's blocking objects that I need to surveil. I don't have an option to move the camera because I am surveilling objects in different locations with the same camera. At any rate that should be irrelevant. They shouldn't cover up the screen with something that can't be removed, it would be just as easy to have a pull down menu.

Re: white band blocking top third of camera view...can't remove it...why on Earth???

manfredz — Sun, 12 Mar 2017 03:57:22 GMT

yeah guess it depends.

maybe on suggestions (forgot exactly what its called) you can put that in.

Re: white band blocking top third of camera view...can't remove it...why on Earth???

mart-ian — Sun, 12 Mar 2017 04:01:25 GMT

Thanks, l'll look for it, I'm new here.

Re: white band blocking top third of camera view...can't remove it...why on Earth???

manfredz — Sun, 12 Mar 2017 04:05:30 GMT

be ironic if they added bar because people requested it

Re: white band blocking top third of camera view...can't remove it...why on Earth???

mart-ian — Sun, 12 Mar 2017 04:12:14 GMT

It wouldn't be inconceivable.

Re: white band blocking top third of camera view...can't remove it...why on Earth???

JamesC — Mon, 13 Mar 2017 22:25:35 GMT

The settings bar within the camera widget does not block any of the viewable area within the cameras field of view. This bar is simply added above the cameras field of view, none of the scene is lost.

JamesC

Re: white band blocking top third of camera view...can't remove it...why on Earth???

mart-ian — Tue, 14 Mar 2017 03:08:43 GMT

that may be the case on your phone, not on mine, someone else already confirmed tbe same condition as mine in an earlier post.

Re: white band blocking top third of camera view...can't remove it...why on Earth???

jguerdat — Tue, 14 Mar 2017 11:59:54 GMT

Maybe you should explain what phone/OS you have. My Nexus 6 phone and Nexus 10 tablet have no issues.

Re: white band blocking top third of camera view...can't remove it...why on Earth???

mart-ian — Mon, 20 Mar 2017 18:57:53 GMT

Phone is note 4

Re: white band blocking top third of camera view...can't remove it...why on Earth???

JamesC — Tue, 21 Mar 2017 22:16:02 GMT

mart-ian,

While I do not have a note 4 specifically to test this, all Android mobile phones should display this the same way. Can you post a screenshot of what you are describing?

JamesC