topic Re: No sound notifications after new Arlo software update in Arlo

No sound notifications after new Arlo software update

Macjohnny — Fri, 10 Mar 2017 09:31:42 GMT

Since the new update, I have lost the sound on notifications, I'm still receiving emails and vibrations on my phone, but no sound, I've tried signing out, remove Arlo App, checked my phone settings, and Arlo settings, I just keep going round in circles, does anybody have the same problems? My phone is an Sumsung galaxy 7 edge Android (Mashmallow)

Re: No sound notifications after new Arlo software update

jguerdat — Fri, 10 Mar 2017 13:25:54 GMT

Settings, Notifications. Set the ringtone. It's a new feature.

Re: No sound notifications after new Arlo software update

TomMac — Fri, 10 Mar 2017 14:39:35 GMT

With the S7, you have the option to change sound for alerts, vibration , and LED color / with flash rate...

vey nice now as push alerts, I changed to bird chirps

Re: No sound notifications after new Arlo software update

Macjohnny — Fri, 10 Mar 2017 15:02:42 GMT

I've tried that already, changed the sounds settings in the Arlo App. Thanks anyway

Re: No sound notifications after new Arlo software update

TomMac — Fri, 10 Mar 2017 15:51:34 GMT

Have you power button reboot the S7?

If NG, remove and reinstall app

Re: No sound notifications after new Arlo software update

Macjohnny — Fri, 10 Mar 2017 17:14:14 GMT

Yes tried that also, no joy!!

Re: No sound notifications after new Arlo software update

TomMac — Fri, 10 Mar 2017 17:28:35 GMT

Sorry to hear... running the same phone here , no issue

S7 and android 6 (marshmallow )

Re: No sound notifications after new Arlo software update

jguerdat — Fri, 10 Mar 2017 17:40:04 GMT

Might be worth checking the app permissions in the phone settings.

Re: No sound notifications after new Arlo software update

Macjohnny — Fri, 10 Mar 2017 18:31:40 GMT

Tried that one as well, I just seem to be going round in circles with this one? My only conclusion is it must be something to do with software update, working fine before that.

Re: No sound notifications after new Arlo software update

manfredz — Fri, 10 Mar 2017 19:01:11 GMT

On my Google Pixel phone when I go into Arlo/Settings/Notifications/Notification Tone I've got 10 tones to choose from. I like "Hey". Catches my attention but makes others wonder

Re: No sound notifications after new Arlo software update

Macjohnny — Fri, 10 Mar 2017 19:09:11 GMT

I've tried them all, there all good, still doesn't work!! Lol

Re: No sound notifications after new Arlo software update

TomMac — Fri, 10 Mar 2017 19:14:58 GMT

It can be frustrating when it happens... but I have no answer other than those above.

Same phone/os, same sw, and no problem here.

BTW, did no changes to permissions, just went into the settings of the app itself and changed there.

Sounds like you should make a call to Support and ask if they have similar issues

Re: No sound notifications after new Arlo software update

Macjohnny — Fri, 10 Mar 2017 20:05:13 GMT

Thanks for your help, I did try support, but they do not have any solutions, it really is a strange one? But I will keep on trying to i get it resolved

Re: No sound notifications after new Arlo software update

manfredz — Fri, 10 Mar 2017 20:26:40 GMT

just a thought. Can you set up your account on someone else's phone? If it works ok there, then its something with your phone or its settings.

If same problem, would suggest something about your account (though I don't see how).

The fact that it works for me and many others suggests its not the app.

Re: No sound notifications after new Arlo software update

Macjohnny — Fri, 10 Mar 2017 22:16:36 GMT

It does work ok on my wife's phone, which is a I phone IOS, now that is food for thought, so I reckon it must be something to do with my phone, I've spent hours on my phone settings, but with no result? But every Application works OK apart from the Arlo, vibration and e- mail works OK it's just the sound alert that's the problem? That's the bit that's strange?

Re: No sound notifications after new Arlo software update

manfredz — Fri, 10 Mar 2017 22:20:20 GMT

very ..... i'm out of ideas

Re: No sound notifications after new Arlo software update

TomMac — Fri, 10 Mar 2017 23:12:51 GMT

Like prev mentioned.. I did nothing but update the app... everything then worked as expected on same phone, same OS...

BTW, what service, I use verizon's network

Re: No sound notifications after new Arlo software update

DeanErwin — Sun, 12 Mar 2017 02:19:07 GMT

I'm having the same problem. Tried everything. Nothing works.

Re: No sound notifications after new Arlo software update

jguerdat — Sun, 12 Mar 2017 14:13:41 GMT

Details. What phone/OS? What have you tried?

Re: No sound notifications after new Arlo software update

Macjohnny — Sun, 12 Mar 2017 14:27:21 GMT

Ok problem Solved, I thought I would try System Resore on my phone, which is a pain, but it worked, the only conclusion I can think of, is when it upgraded the software, it must have triggered something on my settings on the phone, where I don't know? But all is well, thanks for all your support