topic Re: My camera doesn't turn on and the light never goes blue in Arlo

My camera doesn't turn on and the light never goes blue

arthouston — Mon, 13 Mar 2017 16:20:17 GMT

My camera doesn't turn on and the light never goes blue. Are the batteries I received with the camera bad out of the box?

Re: My camera doesn't turn on and the light never goes blue

Judeismyname — Mon, 13 Mar 2017 16:20:28 GMT

There is two symptoms for this issue

Camera will not power on
Camera will not power on and does not seem to charge

Have you tried charging the batteries? If you have Arlo Pro, charge the batteries first for 2-3 hours. and if you have wire free, it should be working fine, if not, you have 2 options, you can call support, or return the camera to store for an exchange.

Re: My camera doesn't turn on and the light never goes blue

steve_t — Mon, 13 Mar 2017 16:20:40 GMT

Are you absolutely sure the batteries are all inserted with the correct polarity? It's easy to put the batteries in the lens end and the can pop to the back due to the magnet. Also, some people reported that the contacts with the batteries can be funny and you should just loosely insert the batteries and use the lid to compress them into place

Re: My camera doesn't turn on and the light never goes blue

manfredz — Mon, 13 Mar 2017 16:20:51 GMT

if you got the Panasonic batteries with your Arlo, did you remove the clear plastic covering the terminals?