topic Re: Basic Arlo - Confirm Email and add Users in Arlo

Basic Arlo - Confirm Email and add Users

WapitiSmith — Tue, 07 Mar 2017 21:38:13 GMT

I have tried repeatedly to have the email confirmed. I have never recieved and email, nor has one been caught by my spam protection.

Also, I have not been able to add additional users to the account as they have never recieved a request (sent to multiple accounts) to be able to accept.

I have been recieving the billing emails of course...

I would really appreciate a response!!

Mike

Re: Basic Arlo - Confirm Email and add Users

jguerdat — Tue, 07 Mar 2017 13:51:43 GMT

Use the Contact SU[pport link at the bottom here.

Re: Basic Arlo - Confirm Email and add Users

JamesC — Tue, 07 Mar 2017 21:41:53 GMT

WapitiSmith,

Consider navigating to Settings > Profile within your Arlo account. From there you can click the link to resend the confirmation email. Are you still not receiving the confirmation request?

JamesC

Re: Basic Arlo - Confirm Email and add Users

WapitiSmith — Tue, 07 Mar 2017 21:58:06 GMT

I have done that multiple times. Re-tried it a couple of times today. no luck.

Re: Basic Arlo - Confirm Email and add Users

JamesC — Wed, 08 Mar 2017 18:54:14 GMT

WapitiSmith,

It sounds like the emails are being blocked by your email provider. Consider contacting your provider to see if Arlo emails are being blacklisted.

JamesC

Re: Basic Arlo - Confirm Email and add Users

simonpowell — Fri, 31 Mar 2017 18:34:34 GMT

I am having the same problem. No matter how many times I go into the Profile and "Confirm your email to receive alerts", I don't receive a confirmation email. I'm not sure what the Password immediately underneath that is for, but I have tried leaving it blank and tried adding my Arlo password to it. What IS that for, anyway?

I have been onto my manager's account of my supplier, and no emails appear in any of my folders, even momentarily. You say maybe they're blocking it? (a) why - they don't block anything else, and (b) what email domain might they be blocking?

Re: Basic Arlo - Confirm Email and add Users

JamesC — Mon, 03 Apr 2017 16:05:20 GMT

simonpowell,

The fields below your username are to change the existing password.

Do you get any error or confirmation messages after clicking the link under your username? If you're still experiencing an issue, you could try a different email address to further isolate.

JamesC

Re: Basic Arlo - Confirm Email and add Users

simonpowell — Mon, 03 Apr 2017 17:54:12 GMT

There are no error messages. Using the correct email gives me (This is from my PC - I have also tried doing the confirmation from my Mobile)

"Send email confirmation to MYEMAIL?" - if I click Confirm, it says "Email sent".

If I cCHANGE the email, as you suggested to NEWEMAIL, or even NEW EMAIL2, it continues to prompt:

"Send email confirmation to MYEMAIL?" - ie completely does not update at least the confirmation message.

'Sending' it anyway still results in me not receiving email in any account.

Any other suggestions?

Re: Basic Arlo - Confirm Email and add Users

JamesC — Tue, 04 Apr 2017 16:45:21 GMT

simonpowell,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC