https://community.arlo.com/t5/Arlo/cannot-quot-claim-quot-the-device-after-moving/m-p/1241538#M30534 <P>we moved to a new house with a new internet provider and are trying to set up the system but we cannot "claim" the device.&nbsp; Can you please help us out by reassigning it to us!</P> Mon, 06 Mar 2017 23:47:01 GMT hcapelli 2017-03-06T23:47:01Z https://community.arlo.com/t5/Arlo/cannot-quot-claim-quot-the-device-after-moving/m-p/1241538#M30534 <P>we moved to a new house with a new internet provider and are trying to set up the system but we cannot "claim" the device.&nbsp; Can you please help us out by reassigning it to us!</P> Mon, 06 Mar 2017 23:47:01 GMT https://community.arlo.com/t5/Arlo/cannot-quot-claim-quot-the-device-after-moving/m-p/1241538#M30534 hcapelli 2017-03-06T23:47:01Z https://community.arlo.com/t5/Arlo/cannot-quot-claim-quot-the-device-after-moving/m-p/1241585#M30538 <P>Moving the system has no effect on your account. Theoretically, it should just connect as before unless you performed a reset procedure. Make sure the base has 3 green LEDs. If not, what are they doing? Make sure you're using your original login info.</P> Mon, 06 Mar 2017 23:47:14 GMT https://community.arlo.com/t5/Arlo/cannot-quot-claim-quot-the-device-after-moving/m-p/1241585#M30538 jguerdat 2017-03-06T23:47:14Z