topic Re: New Arlo, not syncing in Arlo

New Arlo, not syncing

Cuddiebear — Fri, 03 Mar 2017 23:40:38 GMT

Just got a new arlo 3 camera wireless and followed the set up directions. Neither my phone or computer will sync, what am I doing wrong? P.S. I am on the computer typing this that is also connected to the same wifi as the arlo

Re: New Arlo, not syncing

TomMac — Sat, 04 Mar 2017 00:20:58 GMT

What are the LEDs on the front of the base showing? What color ?

( left to right POWER-INTERNET-CAMERA )

Re: New Arlo, not syncing

Cuddiebear — Sat, 04 Mar 2017 00:25:42 GMT

When I first followed the directions the first 3 lights went green. But my phone would not discover, so I came up to my pc which is on the same wifi and same thing, So I went back down and went through the directions again and nothing discovered. So I went through the reset process, about 10 times now and even as far as to use another ethernet cable I have here. Tried moving to 1, 2, 3, 4, and 5 spots on the wifi box. Nothing. 😞 Took batteries out of cameras to try it all again. Now the first 2 lights are green but still not discoverable

Re: New Arlo, not syncing

TomMac — Sat, 04 Mar 2017 01:35:11 GMT

Ok... first try to power cycle the base by the on-off button... and then sync a camera if you can discover it.

If NG ( not sure what reset you did ) the do a full reset of the base and start as if new ; Hold reset in with paperclip for about ten secs til the fro leds all flash amber...

Start over as if all new.

You need the power -internet to be green ( left two ) before you can move on usually

( the PC is also usu easier as it eliminates another part )

As a ps.. are you using bitdefender as an antivirus.

Re: New Arlo, not syncing

Cuddiebear — Sat, 04 Mar 2017 01:58:37 GMT

After an hour on the phone with customer service I am happy to report that I am up and running. They had to reset everything on the cameras. Thanks for the help!

Re: New Arlo, not syncing

TomMac — Sat, 04 Mar 2017 13:34:39 GMT

Cuddiebear wrote:

After an hour on the phone with customer service I am happy to report that I am up and running. They had to reset everything on the cameras. Thanks for the help!

If possible can you share what they had you do for others with similar issues?