topic Re: Base Station showing offline but all lights are green in Arlo

Base Station showing offline but all lights are green

a3473 — Fri, 24 Feb 2017 19:44:02 GMT

What is phone number for suppor? My base station went offline and lights are green

Re: Base Station showing offline but all lights are green

JamesC — Fri, 24 Feb 2017 19:44:19 GMT

a3473,

If the LEDs are all green this means the base station is still online. It could be a display issue. Are you using web client or mobile app? Try rebooting your device. Do you still see the same behavior?

If you would still like to contact support, contact options can be found here: Arlo Support Team

JamesC

Re: Base Station showing offline but all lights are green

a3473 — Fri, 24 Feb 2017 19:44:31 GMT

Thank you for the support info. I rebooted both the base station and router multiple times, but the offline status continues shows up on the mobile app as well as the web client even though all the lights are green on the base station. I am now able to see video clips with tthe mobile app and web client now, but I cannot control any of the devices, since the the software thinks the base station is offline.

Re: Base Station showing offline but all lights are green

F150Fan — Fri, 24 Feb 2017 23:54:47 GMT

@a3473
I had the same issue a couple of days ago, and the following steps got me back online.
1. From the app, go to Settings > My Devices
2. Select your base system
3. At the bottom of the window you'll see two options, "Restart" and "Remove Device"; select Restart

If this brings your system back online, you may need to re-sync your cameras. If not, go with the Remove Device option and then add it back in.

Re: Base Station showing offline but all lights are green

a3473 — Tue, 28 Feb 2017 19:13:49 GMT

Your suggestion got my base station back online. Thanks!

Re: Base Station showing offline but all lights are green

F150Fan — Thu, 02 Mar 2017 02:44:30 GMT

I'm glad to help!