topic Re: Problems getting live chat from support in Arlo

Problems getting live chat from support

Pappy78 — Mon, 26 Sep 2016 23:12:02 GMT

I cannot get Arlo live chat because I forgot to add in my phone number when I registered my system...I also can't invite or re-invite my friends which are basically all of MY e-mail addresses.

Re: Problems getting live chat from support

DaneA — Tue, 07 Jul 2015 16:45:06 GMT

Hi Pappy78,

I have checked your profile here in our system and it appears that you have your phone number added. I have sent you a private message regarding this. You may want to consider to contact Netgear Support instead and they would be glad to assist you over the phone: http://support.netgear.com/general/contact/#tab-call

About your concern that you cannot invite or re-invite friends, kindly answer the questions I have summarized below:

1. Is there an error message that came up?

2. What device are using to log-on to you Arlo account? Are you using an Android or iOS device or PC?

I will be looking forward to your response.

Regards,

DaneA

Arlo Team

Re: Problems getting live chat from support

Pappy78 — Tue, 07 Jul 2015 22:51:01 GMT

Thank you for your prompt response....I am trying to reinvite from my MacBook Pro laptop...I put in all of the information the prompts are asking, then, I do not get the green to continue

Re: Problems getting live chat from support

BrianL — Tue, 07 Jul 2015 23:20:49 GMT

Hi Pappy78,

I have tried to get in touch with our support chat group and I was able to get in. Try to refresh the page or use a different web browser.

Kind regards,

BrianL

Arlo Team

Re: Problems getting live chat from support

Pappy78 — Wed, 08 Jul 2015 03:19:23 GMT

Thanks again...all is/are working well...love this system now that I have figured it out...thanks for all your help

Re: Problems getting live chat from support

BrianL — Wed, 08 Jul 2015 03:50:01 GMT

Hi Pappy78,

Congratulations! Community is always here to help if you have any problems or questions.

Kind regards,

BrianL

Arlo Team

Re: Problems getting live chat from support

ivoire — Tue, 29 Dec 2015 19:05:04 GMT

i want a live chat to tell me how to get a passwod and set it up

Re: Problems getting live chat from support

JamesC — Tue, 29 Dec 2015 22:55:07 GMT

ivoire,

You can find step by step instructions on how to set up your account here: https://www.arlo.com/en-us/support/installguide

You can also contact support if you need additional help by clicking here: Arlo Support Center

JamesC

Re: Problems getting live chat from support

geow1031 — Mon, 11 Apr 2016 22:54:12 GMT

How do I find the chat room link

Re: Problems getting live chat from support

geow1031 — Mon, 11 Apr 2016 23:01:31 GMT

Re: Problems getting live chat from support

geow1031 — Mon, 11 Apr 2016 23:02:02 GMT

Where is the link to chat room?

Re: Problems getting live chat from support

JamesC — Tue, 12 Apr 2016 15:20:07 GMT

geow1031,

If you would like to talk to a live chat see here: Arlo Support Center

You are also welcome to ask your question to the community, we would be happy to assist.

JamesC

Re: Problems getting live chat from support

CABIR — Fri, 06 May 2016 15:18:53 GMT

Can I chat with someone for my trouble

Re: Problems getting live chat from support

CABIR — Fri, 06 May 2016 15:20:12 GMT

How will I able to chat with someone to solve my problem

Re: Problems getting live chat from support

JamesC — Fri, 06 May 2016 23:00:13 GMT

CABIR,

You will find options for contacting support here: Arlo Support Center

Feel free to post your question on the community as well.

We would be happy to assist,

JamesC