topic Re: Changing the email for push notification in Arlo

Changing the email for push notification

JT — Fri, 07 Oct 2016 16:52:58 GMT

How do I remove the old email address from notifications under Rules?

I finally got our 5-camera arrangement working the way we want it to work. Now, I want to change the emails for push notifications.

I can add new email addresses, but the notiifcations continue to be sent to the old email addresses, too. Those old addresses were removed using MyArlo via a desk top. The old ones do not appear on the list of choices when viewing our account on a desktop; however, when viewed via the moblie app on a smartphone, the old addresses are still on the list (but the old addresses are not checked for sending notifications).

I tried to remove the old addresses via the mobile app. Even after hitting the red DELETE button (and watching the address disappear from the list), it shows up again the next time I view that Rule.

Any advice in this problem? (Please do not suggest that I re-set and re-create everything!)

Re: Changing the email for push notification

jguerdat — Fri, 15 May 2015 19:09:21 GMT

I had to putz around a bit to remove addresses since I don't want emails at this time. Under Rules edit the rule(s) and go down to the bottom, Send Email Alert, To This List and select the address involved. I don't have any to try at the moment hut I think you just have to make sure the icon is BLACK, not green, to remove it. Be sure to save on the way back out - there may be 2 Saves that you have to perform, one for the list modifications and another for the rule.

Re: Changing the email for push notification

JT — Sat, 23 May 2015 22:58:11 GMT

Thanks for your reply. I have done all of this (including all the SAVEs on the way out). In fact, the old emaill addresses -- the ones I do NOT want notification sent to -- do not even appear on the list anymore, yet notifications are still sent.

Re: Changing the email for push notification

Smithwick — Mon, 27 Feb 2017 16:28:20 GMT

I have this same issue.

Re: Changing the email for push notification

jguerdat — Mon, 27 Feb 2017 19:07:09 GMT

Not sure what to say. To be clear, it's the email notifications that are still being received, not the push ones, right?

Perhaps a power cycle of the base might help but no guarantees.

Re: Changing the email for push notification

Smithwick — Mon, 27 Feb 2017 19:12:08 GMT

After several emails and three phone calls to support (the last one over an hour long), still no resolution. We tried all kinds of things, base reboot, base reset, device deletes, you name it. Finally, the support guy admitted it looks like a problem on their end. He was not sure how they would fix it, but he is looking into it and will keep me posted.

Re: Changing the email for push notification

JamesC — Tue, 28 Feb 2017 16:53:08 GMT

Smithwick,

Please let us know the results of your support case.

JamesC