https://community.arlo.com/t5/Arlo/Basestation-is-not-resetting/m-p/1237013#M30167 That's your issue - don't hold down Sync. That's a very old procedure. Use only the reset button. Mon, 27 Feb 2017 00:05:50 GMT jguerdat 2017-02-27T00:05:50Z https://community.arlo.com/t5/Arlo/Basestation-is-not-resetting/m-p/1236864#M30153 <P>&nbsp;</P><P>I have tried with a paperclick, nail, holding down sync... nothing is working!</P><P>Any help would be great!</P> Sun, 26 Feb 2017 20:44:34 GMT https://community.arlo.com/t5/Arlo/Basestation-is-not-resetting/m-p/1236864#M30153 qlcing 2017-02-26T20:44:34Z https://community.arlo.com/t5/Arlo/Basestation-is-not-resetting/m-p/1237013#M30167 That's your issue - don't hold down Sync. That's a very old procedure. Use only the reset button. Mon, 27 Feb 2017 00:05:50 GMT https://community.arlo.com/t5/Arlo/Basestation-is-not-resetting/m-p/1237013#M30167 jguerdat 2017-02-27T00:05:50Z