topic Arlo Base Unit goes offline in Arlo

Arlo Base Unit goes offline

mike578578 — Wed, 22 Feb 2017 16:45:47 GMT

One of my cameras disconnected from the base unit. I did a remote reboot on base unit and it took forever to reboot. It finally timed out. Now the base station is not connected and the cameras are at a remote location so I can't do a hard reboot. HELP!

Re: Arlo Base Unit goes offline

jguerdat — Wed, 22 Feb 2017 21:11:52 GMT

Sorry, you'll need physical presence to get it going. Is there someone near by that has access?

Re: Arlo Base Unit goes offline

TomMac — Wed, 22 Feb 2017 21:14:40 GMT

mike578578 wrote:

One of my cameras disconnected from the base unit. I did a remote reboot on base unit and it took forever to reboot. It finally timed out. Now the base station is not connected and the cameras are at a remote location so I can't do a hard reboot. HELP!

Sorry, but there is nothing else to be done remotely... Only the base has that option , not the cameras and you tried it already.

It is a good idea to use a UPS as backup in remote locations for the base to prevent power issues causing problems

Re: Arlo Base Unit goes offline

mike578578 — Wed, 22 Feb 2017 21:18:24 GMT

The fact this has happended several times shows these cameras will not serve the purpose of a security camera. Very dissappointed after 1 year of having them. will raise to Netgear for refund or store