topic Re: arlo and netgear in Arlo

arlo and netgear

angela12 — Fri, 17 Feb 2017 17:37:09 GMT

I bought the wireless system, worked fine for about 3 weeks, then it just started going off line for no reason. Called the support and apparently its my computer or phone or ipad that is messing it up. They will uncongest everything but it will start at 150.00. REALLY. I think i just wasted 600.00. Thankyou arlo and netgear. I plan on telling everyone i know!

Re: arlo and netgear

jguerdat — Wed, 22 Feb 2017 01:51:14 GMT

You obviously called someone who wasn't from Netgear. Use the Contact Support link at the bottom here.

Re: arlo and netgear

JamesC — Wed, 22 Feb 2017 22:41:38 GMT

angela12,

As mentioned, it sounds like you may have contacted a support line that was not NETGEAR.

If you would like to contact Arlo support, see here: Arlo Support Team

What is indicating your system is going offline? What is the LED behavior on the base station? Are the cameras giving you an offline message? Is it all of your cameras or is a specific one having the issue. Please give us more details on the issue so we can further assist.

JamesC

Re: arlo and netgear

F150Fan — Thu, 23 Feb 2017 16:51:38 GMT

I had a case recently, whereby, both of my cameras were "offline". Everything I tried (i.e., open battery door, resume, power cycle, etc.) did not work. To resolve the issue, I removed my base system and then added it back. Then I added each camera (with sync). You may have to redo your rules, but this got me back online. I hope this can help.