topic Can no longer access video in email after less than 48 hours in Arlo

Can no longer access video in email after less than 48 hours

kbridges — Tue, 21 Feb 2017 19:30:38 GMT

I just installed two cameras outdoors to catch someone stealing my mail from my mailbox which is accross the street. Early morning on Feb.19th Arlo filmed a car stopping at the mailbox. After less than 48 hours the video is no longer shared. I thought the basic package storred the video in the cloud for seven days. I have the video number. Any way to get it back or is it still there?

Re: Can no longer access video in email after less than 48 hours

TomMac — Tue, 21 Feb 2017 19:30:53 GMT

Shared videos expire after 24 hours....

Go to your LIBRARY for the day and DOWNLOAD the file before it is gone... At day 8 from the event it is gone.

Re: 4N71677VEE389

manfredz — Mon, 20 Feb 2017 16:31:20 GMT

learned something new.

did i get it right, the share is gone 2 after 2 days, but the vid is still there for the full 7 days?

btw, is there any way of seeing how close you are to your 1Gb limit other than estimating from the number of files x average size?

Re: 4N71677VEE389

TomMac — Mon, 20 Feb 2017 16:39:58 GMT

Yes... and if its important, get it now... the 7 days is a rolling date ...On day 8, day 1 is all gone.

You can fiq it out but not needed, Netgear hasn't enforce the 1 GB limit since they removed the usage gauge back in late 2015/ early 2016

BTW, 10 sec of video is just about 1mb...

Re: 4N71677VEE389

manfredz — Mon, 20 Feb 2017 16:50:54 GMT

thanks. keeping track of 7 days is easy. btw, i use 120 sec recordings and they're usually 7k.

Re: 4N71677VEE389

kbridges — Mon, 20 Feb 2017 17:10:20 GMT

So how do you adjust the length of the vidio?

Re: 4N71677VEE389

TomMac — Mon, 20 Feb 2017 17:26:38 GMT

go to Mode

Armed > to edit

Camera, Edit

Record Video >

Change the time on slider

Use the Back button on top left

Scroll all the way down to the bottom for SAVE

Re: 4N71677VEE389

manfredz — Mon, 20 Feb 2017 17:43:48 GMT

yeah not exactly intuitive. dont know if i read how in a forum post or stumled upon by going through setting.

then made one of those silly mistakes. made a rule changing time to 120 sec for my cams but it didn't work. took a bit to figure out the radio button was still on armed instead of the rule i created