topic Arlo Camera sync button not working in Arlo

Arlo Camera sync button not working

austin2 — Mon, 20 Feb 2017 04:38:10 GMT

I put new batteries in an Arlo camera that used to be sync'd with the base station. The app still shows the camera as offline, so I thought I'd re-sync.

I closed the camera battery door and the blue LED lights for about 2 seconds. I then press the sync button on the base station. The sync light begins blinking. I then press the sync button on the camera. No LEDs are displayed. I've tried pressing the sync button for 2 seconds, 1 second, and quick-press. No LEDs.

Is my camera sync button defective?

Thanks

Re: Arlo Camera sync button not working

steve_t — Mon, 20 Feb 2017 06:48:46 GMT

Check the batteries are all in the correct polarity and consider new batteries. From here, you really should be able to just put the new batteries in and the blue light will flash until it finds the base station again

Re: Arlo Camera sync button not working

austin2 — Mon, 20 Feb 2017 14:17:07 GMT

Thanks.

These are new batteries.

Any other recommenations?

Regards

Re: Arlo Camera sync button not working

jguerdat — Mon, 20 Feb 2017 14:20:58 GMT

If the camera LED flashes blue when closing the battery door but doesn't respond to the sync button, open a case with support.

Re: Arlo Camera sync button not working

raddpeters — Thu, 30 Mar 2017 01:41:55 GMT

I have the same problem. Did you get it fixed?

Re: Arlo Camera sync button not working

austin2 — Thu, 30 Mar 2017 02:25:43 GMT

The camera was broken. Netgear replaced under warranty. I needed to pay for shipping one way.