topic Re: Request timed out: Camera will not connect...Try AGAIN? in Arlo

Request timed out: Camera will not connect...Try AGAIN?

Plzhelp — Tue, 27 Sep 2016 21:29:19 GMT

I have been trying to troubleshoot an indoor camera, with new batteries (3 bars on the battery icon), a strong WIFI connection (4 bands on the WIFI icon) and less than 20' from the router and modem (the closest camera of all four)!

When I attempt to turn on the camera to view (click on the "play" triangle), I get "Request Timed Out"...a second try gets "Camera will not connect. Please try again"!

Why is THIS camera not responding like the other three? What can I do to make it work ?

Thanks,

Plzhelp

Re: Request timed out: Camera will not connect...Try AGAIN?

woseyjales — Wed, 23 Dec 2015 13:45:31 GMT

Plzhelp wrote:
I have been trying to troubleshoot an indoor camera, with new batteries (3 bars on the battery icon), a strong WIFI connection (4 bands on the WIFI icon) and less than 20' from the router and modem (the closest camera of all four)!

When I attempt to turn on the camera to view (click on the "play" triangle), I get "Request Timed Out"...a second try gets "Camera will not connect. Please try again"!

Why is THIS camera not responding like the other three? What can I do to make it work ?

Thanks,

Plzhelp

I've had similar issues and while this is just my opinion, I can honestly say that the radar icon bars don't mean a thing!!! I think you'll find that if you think of your base station as a set of old rabbit ear attena's and you move it around (left and right, up and down) while watching your camera page , I think you'll find a sweet spot where your camera will literally jump online. This could affect your other camera's response though. Now take this with a grain of salt, but I've gone through the whole 9 yards myself. For more info, you can read all my previous posts.

I hope this helps

Re: Request timed out: Camera will not connect...Try AGAIN?

Plzhelp — Fri, 25 Dec 2015 15:47:28 GMT

Hey Wosejales:

Thanks for the advice...I tried it but the messages "Request Timed Out" and "Camera did not connect" still appear.

I truly believe it is a camera issue, since it is the closest to the router, it is indoors, and none of the other 3 cameras have these messages.

Would like someone from ARLO/Netgear to contact me about replacement of the camera...these ain't cheap!

Plzhelp

Re: Request timed out: Camera will not connect...Try AGAIN?

woseyjales — Sat, 26 Dec 2015 05:08:10 GMT

Plzhelp wrote:
Hey Wosejales:

Thanks for the advice...I tried it but the messages "Request Timed Out" and "Camera did not connect" still appear.

I truly believe it is a camera issue, since it is the closest to the router, it is indoors, and none of the other 3 cameras have these messages.

Would like someone from ARLO/Netgear to contact me about replacement of the camera...these ain't cheap!

Plzhelp

Sorry that didn't help, I really thought it would!!! I know it took me quite some time to get it right, but it seems, in my particular case, it turned out to be the base station that was the weak link. I had 2, sometime 3 cameras that would work great for awhile then I'd lose them. I could live stream, just every once in awhile, if I held my tongue just right and that's what was really disturbing me. I knew if the cameras were working as they should for a few days and all of a sudden I couldn't get them to do anything and a day or so later, they worked just as they were designed, it had to be the line of communication. The commands from the base station, to the cameras in my case, just weren't getting through.

Maybe, while your working on getting a new camera, if you have time, you could bring the (bad) camera close to the base station and see if you can get it to live stream that way, or possibly resync it and see if you can get it to work??? Believe me, I know it's not what any of us want to do, but even though in my case, it was really frustrating doing all this finagling, it's proved invaluable keeping everything working as it should, because other little issues seem to crop up from time to time, that require some extra effort. Arlo, is far from being a perfect system, but for me, it fits my needs at this point in time.

Re: Request timed out: Camera will not connect...Try AGAIN?

It-girl — Sun, 19 Feb 2017 11:20:24 GMT

I have exactly the same problem, ever since I replaced my batteries my camera keeps dropping and it can take multiple sync attempts before camera will reconnect... today it won't connect at all grrrr

Re: Request timed out: Camera will not connect...Try AGAIN?

It-girl — Sun, 19 Feb 2017 11:22:24 GMT

And. Y camera is off the wall and sitting right next to the base station, so jot a signal error

Re: Request timed out: Camera will not connect...Try AGAIN?

jguerdat — Sun, 19 Feb 2017 14:23:11 GMT

Bad hardware happens. I'd replace the batteries with known good ones, power cycle the base and retest - if the same problems exist, open a case with support.

Re: Request timed out: Camera will not connect...Try AGAIN?

It-girl — Sun, 19 Feb 2017 19:03:37 GMT

Think I've tried everything now from uninstalling everything incl the app - weirdly the only time the camera connected, the app didn't see the device. As soon as I clicked sync button, back to the boring endless sync flashing and orange flashing from time to time
I've opened a ticket as batteries are new and camera is under year old. Thanks